Igor Stankovic

• Manage in excess of 100 suppliers across a multitude of categories.
• Plan and devise monthly KPI/Deck data to share with key business stakeholders.
• Introduced operational and administrative procedures to uphold integrity of current processes.
• Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
• Defined KPI targets to maintain solid standards of work across both sales and supply chain.
• Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
• Leveraged supply management experience and industry contacts to streamline distribution activities.
• Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
• Assessed staff and team performance and regularly actioned insights to fuel improvement.
• Take ownership of establishing business needs by onboarding new suppliers within the supply chain portfolio.
• Manage key suppliers from a commercial and service perspective in order to improve overall performance.

• Day-to-day oversight, analysis, and management of key performance indicators under the Barclays finance portfolio.
• Representative of Barclays Finance at auction houses, facilitating the reduction of impairment targets through physical and online sales weekly.
• Instrumental in eliminating risks to the business through effective project management and control oversight.
• Pivotal in implementing a multi-selling site strategy, aiding a quicker sale turnaround for all Barclays assets.
• Achieved a 10% uplift on vehicle recovery rates for all suppliers within a 3-month period.
• Supported in onboarding additional suppliers to reinforce performance uplift, as part of a champion challenge scheme.
• Streamlined the tracking and input/output of performance MI through my extensive knowledge of all Microsoft applications.
• Assisted with staff development by implementing effective, hands-on training programmes for new employees, maximising performance and engagement from day one.
• Gathered and analysed stock and merchandise requirements data to develop buying specifications and criteria.
• Facilitated decision-making by preparing cost comparison of material pricing.
• Identified stock quantity and quality, delivery times and other contract conditions to be met.
• Calculated and alleviated customer and company risk as a result of Debt Management Company (DMC) closures.
• Project lead in the new complaints process, ensuring Barclays adheres to FCA regulations, influential in reducing vulnerable complaints in a telephony collections environment by 70%.
• Influential in reducing vulnerable complaints in a telephony collections environment by 70%. a 5 month period

• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Monitored health and safety measures for guaranteed compliance.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Designed and implemented training to further develop staff based on business goals.
• Managed team and individual performance through one-to-one, track-based performance setting and target achieving.
• Reduced the impairment targets by approximately £400,000 within 3 months via tactical collections work.

• Contacted customers to arrange or collect payments.
• Communicated with customers diplomatically and respectfully.
• Followed company protocols to keep sensitive and financial information secure.
• Remained calm and poised when communicating with difficult clients or in stressful situations.
• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
• Exceeded collection target goals with assertive communication and negotiation skills.

• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Recorded and processed customer data accurately.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Assisted customers with varying questions using product knowledge and service expertise.

Manned and patrolled 4 different Pilkington glass factories