Igor Santa Cruz Miranda

Greeting customers at the entrance of the restaurant, ordering food supplies, dealing with potential customer issues and complaints, hiring and training new employees, managing the float on a daily basis.

• Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
• Ensured safety regulations compliance for passenger security.
• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.

Receiving and placing customer service telephone calls, maintaining solid customer relationships by handling questions and concerns with speed and professionalism, resolving customer complaints, managing database records, drafting status reports on customer service issues, data entry and research as required to troubleshoot customer problems.