Summary
Overview
Work History
Education
Skills
Timeline
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Igor Goulart

Igor Goulart

Marketer
Wembley,BEN

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

11
11
years of professional experience

Work History

Owner

Cumbuca
01.2024 - Current
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Chef De Partie

Union Bar And Grill
04.2022 - Current
  • Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
  • Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
  • Ensured compliance with food safety regulations by maintaining proper storage protocols for perishable items and promptly addressing any potential hazards.
  • Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
  • Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
  • Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
  • Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
  • Mentored junior team members, fostering growth through skill development and encouragement of creative experimentation in the kitchen environment.

Owner

Senhora Cakes
02.2020 - 12.2021
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Supervised creation of exciting merchandise displays to catch attention of customers.
  • Handled problematic customers and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Diverse Industry Experience

Places Around London
04.2018 - 12.2020
  • During this period, I worked in various fields in London. I had recently arrived in the country and used this time to enhance my language skills and establish connections with new people and places. I worked as:
  • Housekeeper at hotel;
  • Cleaner at construction site;
  • Multitasker at stadium events;
  • Personal assistant.



Training Instructor

Almaviva
11.2012 - 06.2017
  • Conducted regular assessments to monitor trainee progress and adjust instructional strategies accordingly for optimal results.
  • Initiated open lines of communication with participants throughout the duration of the course, fostering an atmosphere conducive to learning and collaboration.
  • Developed comprehensive training materials that resulted in higher knowledge retention among participants.
  • Assisted in the development of job-specific training programs, increasing employee preparedness for new roles within the organization.
  • Provided one-on-one coaching for individuals needing additional support, leading to increased confidence and competence in their roles.
  • Enhanced trainee retention by incorporating interactive activities and real-life examples into training sessions.
  • Mentored new instructors, aiding their transition into the role and ensuring effective delivery of course content.
  • Increased trainee engagement by implementing a variety of teaching methods tailored to diverse learning styles.
  • Led workshops focused on specific skills development, resulting in improved workplace efficiency and productivity.
  • Facilitated group projects to promote teamwork and collaboration among trainees, fostering a positive learning environment.
  • Managed scheduling logistics for multiple courses simultaneously, ensuring timely completion of all required training components.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.

Education

Systemic Family Therapy

Raízes Instituto
Santa Catarina, Brazil
11.2024

English Education

College Of North West London
Wembley, United Kingdom
03.2023

Marketing And Business Administration

Pitágoras
Contagem, Brazil
03.2017

Skills

Professional Networking

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Timeline

Owner

Cumbuca
01.2024 - Current

Chef De Partie

Union Bar And Grill
04.2022 - Current

Owner

Senhora Cakes
02.2020 - 12.2021

Diverse Industry Experience

Places Around London
04.2018 - 12.2020

Training Instructor

Almaviva
11.2012 - 06.2017

Systemic Family Therapy

Raízes Instituto

English Education

College Of North West London

Marketing And Business Administration

Pitágoras

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Igor GoulartMarketer