Igor Golenschi
Doncaster,ENGLAND
Summary
Experienced Step Up Trainer at GXO Logistics, currently delivering training to new starters and existing colleagues in a fast-paced operational environment. Skilled in delivering engaging training, cross-training colleagues, adapting coaching to different learning needs, monitoring performance and providing constructive feedback. Combined with previous experience in the Quality Department, I have a strong understanding of operational standards, accuracy and performance. I am passionate about developing colleagues, sharing knowledge and helping people build the confidence and competence needed to succeed. Now seeking to progress into the permanent Training Instructor role at the Barnsley ASOS site.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work history
Step Up Trainer
GXO LOGISTICS
Barnsley
2025.01 - Current
- Deliver engaging training sessions for new starters and existing colleagues across operational processes.
- Conduct daily cross-training sessions, adapting training methods to different levels of experience and learning needs.
- Coach colleagues to develop and maintain the skills and knowledge required to perform their roles effectively.
- Observe colleague performance following training and provide constructive feedback to support improvement and operational competence.
- Support colleagues who require additional guidance, using clear communication and practical coaching to build confidence.
- Work closely with operational teams to support training requirements and maintain high standards of quality and performance.
Quality department
GXO LOGISTICS
2022.10 - 2026.08
- Check stock levels to support accurate availability reporting and reorders.
- Count stock and verify return movements to reduce mismatches.
- Review inbound accuracy checks and correct UPI stock discrepancies promptly.
Quality department
NEXT WAREHOUSE
2022.02 - 2022.10
- Checking stocks
- Repacking
- Relabeling
Customer service specialist
FinComBank S.A.
Hincesti, Republic of Moldova
2017.12 - 2022.01
- Reviewed customer needs and recommended suitable loan options daily.
- Opened credit card accounts and processed cash and deposit transactions accurately.
- Served legal entities by handling account support and daily service requests.
- Trained new colleagues on procedures and service standards.
Bartender - Waitress
Trattoria Della Nonna
Chisinau, Republic of Moldova
2016.03 - 2017.10
- Served food and drinks to customers at set service points.
- Handled cash and card payments using the till and payment terminal.
- Resolved customer enquiries and managed complaints promptly during busy periods.
Practicant
Banca de Economie
Hincesti, Republic of Moldova
2015.11 - 2015.12
- Recorded and perfected bank credit documents for accurate deposit handling.
Prepared bank deposits for correct processing and timely posting.
Subscribed to internet banking and configured secure access for accounts.
Practicant (account assistant)
S.R.L.“ Tehnostel-CAR”
Hincesti, Republic of Moldova
2014.03 - 2014.04
- Review accounting documents, fiscal invoices, and export contracts for accuracy daily.
- Verify fiscal invoice details and supporting entries against accounting records.
- Check export contracts against invoicing terms and document compliance requirements.
Education
Certificate in Full-Stack Web Development - Certificate in Full-Stack Web Development
STEP IT Academy
Republic of Moldova 2024.11 - 2025.11
Master's degree - Finance, Specialty Corporate Finance and Insurance
Academy of Economic Studies of Moldova
Chisinau, Republic of Moldova 2014.09 - 2016.07
Bachelor's degree - Finance, Investment, Accounting, Insurance
Academy of Economic Studies of Moldova
Chisinau, Republic of Moldova 2011.09 - 2014.06
High School - Humanities
Theoretical High School "Mihai Viteazul"
Hincesti, Republic of Moldova 2008.09 - 2011.06
Skills
- Romanian and Russian (native) and English
- Training Delivery & Facilitation
- New Starter Training
- Cross-Training & Coaching
- Colleague Development
- Performance Feedback
- Learning Style Adaptation
- Operational Competence
- Communication & Presentation
- Training Needs Support
- Quality & Accuracy
- Teamwork & Relationship Building
- Attention to Detail
- Microsoft Office
- Driving license: category B and C1
Timeline
Step Up Trainer
GXO LOGISTICS
2025.01 - Current
Certificate in Full-Stack Web Development - Certificate in Full-Stack Web Development
STEP IT Academy
2024.11 - 2025.11
Quality department
GXO LOGISTICS
2022.10 - 2026.08
Quality department
NEXT WAREHOUSE
2022.02 - 2022.10
Customer service specialist
FinComBank S.A.
2017.12 - 2022.01
Bartender - Waitress
Trattoria Della Nonna
2016.03 - 2017.10
Practicant
Banca de Economie
2015.11 - 2015.12
Master's degree - Finance, Specialty Corporate Finance and Insurance
Academy of Economic Studies of Moldova
2014.09 - 2016.07
Practicant (account assistant)
S.R.L.“ Tehnostel-CAR”
2014.03 - 2014.04
Bachelor's degree - Finance, Investment, Accounting, Insurance
Academy of Economic Studies of Moldova
2011.09 - 2014.06
High School - Humanities
Theoretical High School "Mihai Viteazul"
2008.09 - 2011.06