IGOR BARAN

• Collaborated cross-functionally with customer service and financial teams, ensuring smooth payment processes and resolving issues efficiently.

• Maintained high attention to detail in processing payments, bank reconciliations, and forecasts, showcasing organizational and analytical skills.

• Communicated effectively with stakeholders, building trust and ensuring seamless collaboration.

• Facilitated smooth running of operations through efficient task management.

• Conducted detailed investigations to identify fraudulent activities, minimizing risks and safeguarding the company's reputation.

• Worked collaboratively with global teams to analyze data and validate critical decisions, ensuring the safety of both customers and suppliers.

• Shared fraud trends and insights to enhance team awareness and process improvements.

• Partnered with other teams to resolve disputes and deliver effective customer solutions.

• Led diverse, multicultural teams on international flights, fostering collaboration and ensuring exceptional performance.

• Managed recruitment-related responsibilities, including mentoring and coaching new crew members, monitoring performance, and providing constructive feedback to drive continuous improvement.

• Conducted pre-flight briefings, assigning responsibilities, and ensuring team alignment with company standards and expectations.

• Delivered consistently high levels of customer service, exceeding client expectations and creating memorable experiences.

• Promoted teamwork, accountability, and professionalism, aligning with the company's vision and goals.

• Managed safety protocols and emergencies, demonstrating composure and leadership under pressure.