Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
Timeline
Generic
Igklis Lepouri

Igklis Lepouri

Liverpool,Merseyside

Summary

Dedicated professional with a strong work ethic and extensive expertise in time management, customer service, and team collaboration. Proven ability to enhance customer engagement and resolve conflicts effectively, ensuring seamless operations. Skilled in staff communication, supervision, and Front of House recruitment, with a keen attention to detail. Adept at problem solving and creating efficient rotas and schedules to optimise workforce productivity. Committed to leveraging skills in a dynamic environment to drive organisational success.

Overview

6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Restaurant manager

Neighbourhood
Liverpool, Merseyside
08.2024 - Current
  • Managed daily operations for smooth restaurant functioning.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Implemented new menus, improved dining experience.
  • Tracked key performance indicators on weekly basis; identified areas needing improvement.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
  • Trained new team members, enhanced service quality.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.

Head waiter

NEIGHBOURHOOD-Liverpool
Liverpool, Merseyside
04.2022 - 07.2025
  • Interaction with customers including greeting, taking orders and make sure dining experience goes smoothly.
  • Good communication within the team delivering outstanding service with great time efficiency and excellent attention to detail.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Trained new staff members, promoting consistent service standards across the team.
  • Communicated regularly with management regarding customer feedback and staff performance issues.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.

Waiter

Hutong, The Shard
London
11.2019 - 03.2022
  • Interaction with customers including greeting, taking orders and make sure dining experience goes smoothly.
  • Good communication within the team delivering outstanding service with great time efficiency and excellent attention to detail.
  • Advised customers on wine and beverage pairings with selected food items.
  • Increased order value by upselling sides, drinks and desserts.
  • Advised on food and drink choices based on customer preferences.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Remained calm under pressure, ensuring better performance during peak hours.

Education

GCSEs - Physiotherapy Assistant

Vocational Training Institute of Lamia
Greece , Lamia
11.2016 - 08.2018

Vocational Upper Secondary School - Technical Support For Systems And Applications

Vocational Upper Secondary School of Kiato
Kiato, Greece
07.2014

Skills

  • Time management
  • Customer service
  • Team Player
  • Staff communication
  • Customer engagement
  • Conflict resolution
  • Problem solving
  • Attention to detail
  • Staff supervision
  • Front of House (FOH) recruitment
  • Strong work ethic
  • Rotas and scheduling

Languages

English
Advanced (C1)
Greek
Proficient (C2)
Albanian
Intermediate (B1)

Affiliations

Books

Gaming

Traveling


Certification

Physiotherapy Assistant Diploma

Technical Support for systems,applications kai computer networks Certificate

Upper Intermediate Communication Certificate

References

References available upon request.

Timeline

Restaurant manager

Neighbourhood
08.2024 - Current

Head waiter

NEIGHBOURHOOD-Liverpool
04.2022 - 07.2025

Waiter

Hutong, The Shard
11.2019 - 03.2022

GCSEs - Physiotherapy Assistant

Vocational Training Institute of Lamia
11.2016 - 08.2018

Vocational Upper Secondary School - Technical Support For Systems And Applications

Vocational Upper Secondary School of Kiato

Similar Profiles

Create profile
Igklis Lepouri