IGHODARO DOMINIC EMOKPAE
Huddersfield,West Berkshire
Summary
Committed Health Care Assistant focused on enhancing daily life of patients through compassionate care. Provides physical assistance and mental stimulation for holistic wellbeing. Diligent in monitoring symptoms and progress to boost health outcomes.
Overview
23
23
years of professional experience
Work history
Health Care Assistant
Engage Care Services Limited
Manchester
10.2023 - Current
- Provide personalised care and support to residents, helping them retain maximum independence.
- Built caring and supportive relationship with residents to provide mental stimulation and enhance daily life.
- Work in partnership with members of staffs to ensure seamless delivery of care and support.
- Maintain a secure working environment, enforcing safe systems and practices in line with health and safety requirements.
- Preparation of meals and house keeping.
- Personal care and provision of basic needs.
- Medical administration.
- Observe and monitor residents to assess care provision and implement continued best practice.
Recovery Officer
LAPO Microfinance Bank Limited
Benin City, Edo State
01.2019 - 07.2023
- Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Performed customer credit checks and advised on credit limit adjustments.
- Performed all debt collection activities in compliance with Central Bank of Nigeria (CBN) guidelines.
- Addressed and resolved customer disputes to support favourable collection rates.
- Analysed financial information to develop and implement appropriate collection initiatives.
Mega Branch Manager
01.2015 - 01.2019
- Performed monthly and quarterly employee performance appraisals.
- Conducted regular branch staff meetings to communicate goals and objectives.
- Organised regular coaching and training exercises with staff to build motivation.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Assistant Branch Manager
01.2013 - 01.2015
- Boosted outreach and drove market interest by creating innovative marketing plans and strategies.
- Organised financial data and reports detailing key metrics, completing within agreed timeframes.
- Reviewed sales and expense records to make proactive adjustments to policies and procedures.
- Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
Regular Branch Manager
01.2001 - 01.2013
- Manage and supervise credit officers to realize the branch set targets
- Branch loan portfolio management
- Customer relations and feedback on loan disbursed
- Manages the branch financial and material resources
- Reparation, interpretation and consolidation of branch monthly financials
- Reparation of monthly bank reconciliation statement
- Facilitates in staff induction training for new staff as well as capacity building
- Manages loss resources of the bank (Assets, Liabilities, Financials and fraudulent activities)
Education
Bachelor of social work -
University of Benin
2007
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Adolor College, African Examination
1996
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Edaiken Primary School
1990
Skills
- Exceptional communicator
- Elderly care
- Compassionate caregiver
- Safeguarding knowledge
- Medication administration
- Personal care
- Documentation development
- Activities of Daily Living
- Care management
- Organisational standards
Achievement
ACHIEVEMENTS & AWARDS
, Best Credit Officer Staff Awards
LAPO Microfinance Bank Limited, Nigeria
10 years Long Service Awards
LAPO Microfinance Bank Limited, Nigeria
Timeline
Health Care Assistant
Engage Care Services Limited
10.2023 - Current
Recovery Officer
LAPO Microfinance Bank Limited
01.2019 - 07.2023
Mega Branch Manager
01.2015 - 01.2019
Assistant Branch Manager
01.2013 - 01.2015
Regular Branch Manager
01.2001 - 01.2013
Bachelor of social work -
University of Benin
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Adolor College, African Examination
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Edaiken Primary School