IGBOKA KOSISOCHUKWU
GRAVESEND,KENT
Summary
A motivated and creative individual with experience managing daily business operations and optimizing business processes. Expert at making decisions and providing excellent customer service. Capable of multitasking, managing time, and resolving conflicts. Possessing a positive attitude, demonstrated leadership skills, and the ability to build successful teams .
Overview
14
14
years of professional experience
Work History
Volunteer Youth Worker
Youth Ngage
Gravesend, Kent
02.2023 - Current
- Devising and implementing lesson plans based on course outline for senior students.
- Collaborating one on one with senior students to assist with difficult tasks.
- Highlighting student achievements, building confidence and encouraging continued growth.
- Assigning take home assignments to boost their Knowledge of how to use computer.
Manager/Supervisor
Kosisochukwu Ventures
Lagos
01.2021 - 12.2022
- Direct all operations, policies, and objectives to maximise productivity and returns
- Analyse complex scenarios and implement creative problem-solving to turn challenges into profitable opportunities
- Carrying out Market Research and monitoring Competition
- Train, and assign responsibilities to staff
- Monitor cost-effectiveness of operations and personnel using quantitative data, offering feedback and increasing efficiency where necessary
- Creating online Adverts and online campaigns on Facebook and Instagram.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Data Entry and inventory management
- Recording of daily sales and expenses.
- Built customer retention and satisfaction by delivering top-quality service.
- Increased team productivity through effective staff planning, coordination and task delegation.
Social Media Manager
Ugosam Technologies LTD
Lagos
09.2019 - 12.2020
- Creating and scheduling online content across Social Media platforms
- Monitored company's online social presence and responded appropriately to posts from customers and visitors
- Utilised SEO best practices to increase social presence and sales
- Creates adverts across social media platforms
- Analysed and reported social media campaign results
- Restructuring and updating company website to enable easy navigation for customers
- Maintained high rates of customer satisfaction through after-sales care calls and emails.
- Shipping purchased goods to buyers across Nigeria.
- Grew customer reach using Facebook, Instagram and Google.
- Photographed items for product to heighten customer appeal.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Followed up on unresolved customer issues to research and correct problems.
Digital Marketer / Front Desk Officer
Tres Chic Beauty Bar
Lagos
12.2018 - 08.2019
- Welcoming clients and responding to inquiries
- Answering incoming calls and putting calls through to other departments
- Responding to prospective clients' inquiries across social media platforms
- Executed innovative social media marketing campaigns with clear call-to-action.
- Produced photo and video content with excellent editing skills.
- Created SEO-friendly beauty blog content, boosting website visits.
- Scheduled social media posts using Hoot suite, optimising reach and maximising community engagement.
- Maintained and recorded customer information in database.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Stayed updated on latest digital marketing trends through regular networking and researching online daily.
Social Media Marketing Intern
The Paper Cup Factory Limited
Lagos
05.2018 - 11.2018
- Responding to Customers' inquiries about different paper packaging products.
- Monitoring social media pages and insights increasing engagement by 25%.
- Creating and designing holiday posters for social media pages on Canva.
- Research new social media trends and apps to aid content creation.
- Offering suggestions to customers on various packing products that serve their packaging needs.
- Data entry and inventory management of products in store and organising future orders
- Coordinating participation in various textile and food industry exhibitions (Food West Africa, Propak etc.)
- Showcasing of packaging products to create awareness of products in solving different packaging needs
- Making detailed sales report to management and tracking customer orders from shipment to delivery.
Sales Personnel & Personal Assistant
Luoma Beads and Events Planning
Lagos
07.2017 - 02.2018
- Answering customers' inquiries about products on sale
- Participation and sales in Exhibitions of various beads products
- Reporting sales and expenditures to the management
- Strategically arranged and displayed new season merchandise to promote and maximise sales.
- Ensured product availability, monitoring stock levels and identifying replenishment and reordering requirements.
- Completed store opening and closing and shop floor cleaning.
- Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
- Training of new Staff in bead making and customer satisfaction.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Processed customer payments.
- Assisted customers with product selection, recommending associated items to increase transaction value.
Support Worker Volunteer
Otutu Family
Lagos
06.2017 - 12.2017
- Assisted with daily household task such as chores, preparation of meals and shopping
- Assisted primary care worker with personal care including bathing and feeding
- Provided full supports during outdoor trips
- Provided vital support and companionship.
- Maintained sensitivity, confidentiality and respect towards clients' needs, provided safe environment for clients to access services.
Editor Intern
Rex Charles and Patricks LTD
Anambra
07.2014 - 12.2014
- Assisting the graphic design department with poster and pamphlet creations
- Thoroughly read through academic works and religious books to ensure correct spelling, grammar and punctuation throughout.
- Compared proofs of texts with original material with close attention to detail.
- Improved final production outcomes using in-depth knowledge of colour.
Reporter/Editor
Federal Radio Corporation of Nigeria
Enugu
06.2012 - 09.2012
- Proofreading and editing news reports.
- Coverage and interviewing of events.
- Assisting in production and creation of jingles for radio.
Education
Master's - Human Resource Managment
University Of Hertfordshire
Current
Bachelor's - Mass Communication
University of Nigeria Nsukka
07. 2016
Skills
- Store maintenance
- Logistics handling
- Complaint resolution
- Sales enquiry handling
- Microsoft Excel, PowerPoint and Word
- Problem solver
- Administrative support
- Canva
- Digital literacy
- Social media management
- Social media analytics
- Sales negotiating
- Website maintenance
- Teamwork and collaboration
- Attentive listening
- Communication skills
Timeline
Volunteer Youth Worker
Youth Ngage
02.2023 - Current
Manager/Supervisor
Kosisochukwu Ventures
01.2021 - 12.2022
Social Media Manager
Ugosam Technologies LTD
09.2019 - 12.2020
Digital Marketer / Front Desk Officer
Tres Chic Beauty Bar
12.2018 - 08.2019
Social Media Marketing Intern
The Paper Cup Factory Limited
05.2018 - 11.2018
Sales Personnel & Personal Assistant
Luoma Beads and Events Planning
07.2017 - 02.2018
Support Worker Volunteer
Otutu Family
06.2017 - 12.2017
Editor Intern
Rex Charles and Patricks LTD
07.2014 - 12.2014
Reporter/Editor
Federal Radio Corporation of Nigeria
06.2012 - 09.2012
Bachelor's - Mass Communication
University of Nigeria Nsukka
Master's - Human Resource Managment
University Of Hertfordshire