Iftikhar Khalid
Birmingham ,Westmidland
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
13
13
years of professional experience
Work history
Taxi driver
Self employed
Birmingham, West midland
07.2018 - Current
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Applied personal road knowledge and GPS application to set shortest routes.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Arrived on time to customer appointments, maximising service efficiency.
- Supported physically challenged customers to enter and disembark vehicle safely.
- Achieved high customer ratings on mobile booking systems.
- Cared for customer safety by dropping off at secure locations.
- Offered flexible schedule to meet company and customer needs.
Security door supervisor
Noius Limited
London, East London
02.2018 - 09.2018
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
- Facilitated effective complaint management with thorough incident reports.
Civil enforcement officer
Lambeth Council
London, South London
07.2017 - 02.2018
- Used two-way radio to liaise with supervisors and find positive outcomes to complex issues.
- Patrolled assigned areas to maintain safe customer environments.
- Escalated complex issues to senior staff for swift resolution.
- Acted as point of contact for confused, distressed, or lost members of public.
Claims advisor
Accident and Claim management
Rawalpindi, Punjab
05.2011 - 05.2012
- Gathered information on nearby properties to compare values and improve accuracy of assessments.
- Estimated values using approved formulas and outlined calculations.
- Created and maintained positive customer experiences, leading junior team members by example.
- Kept clients well-informed of claim updates and case progress.
Education
Diploma of Higher Education - Level 4 Management and Marketing
Universal Legend college
London 09/2013 - 09/2014
Diploma of Higher Education - Level 4 Business and Management
Universal legend College
London 09/2012 - 07/2013
Fsc Pre Engineering - Engineering
Punjab college of information technology
Rawalpindi, Pakistan 07/2009 - 09/2011
GCSEs - Computer Science
New Siddique public school
Rawalpindi, Pakistan 09/2007 - 05/2009
Skills
- Safety regulations
- Route planning
- Local road knowledge
- Cash handling
- Door-to-door assistance
- Regulatory compliance
- Team building
- Marketing
Timeline
Taxi driver
Self employed
07.2018 - Current
Security door supervisor
Noius Limited
02.2018 - 09.2018
Civil enforcement officer
Lambeth Council
07.2017 - 02.2018
Claims advisor
Accident and Claim management
05.2011 - 05.2012
Diploma of Higher Education - Level 4 Management and Marketing
Universal Legend college
09/2013 - 09/2014
Diploma of Higher Education - Level 4 Business and Management
Universal legend College
09/2012 - 07/2013
Fsc Pre Engineering - Engineering
Punjab college of information technology
07/2009 - 09/2011
GCSEs - Computer Science
New Siddique public school
09/2007 - 05/2009
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