Iftikar hossain

• Investigating and resolve customer complaints, which may be complex, like food hygiene issue, refund, or compensation in timely and professional manner
• Communicating courteously with over 20 customers per day by telephone, email, letter, and face to face to provide help and advice for customers to use restaurant's products or service
• Keeping accurate records of discussion and correspondence with customer analysing statistics or other data to determine level of service business is providing
• Being creative and thoughtful of improving customer service procedures, policies and standards for organisation or department
• Constantly learning about restaurants products, service, special offers and keeping up to date with changes
• Providing regular reporting to business owners to summarise all levels of activity to establish good understanding of values that particular role is bringing.

• Deliver high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage, partner referrals.
• Working flexibly across all zones of branch including banking hall, counter, self-serve, and enquiries Engage with customers in Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice.
• Effectively comply within Risk Management Framework including Policies, Processes, Procedures and Governance to ensure robust and consistent approach to make right decisions.
• Keep up to date with mandatory training and take personal responsibility to ensure having appropriate skills and knowledge to remain competent in role.
• Take ownership of personal development and performance, regularly assess individual balance score card during coaching and feedback.

• Managing sales invoices, purchase invoices, returns and both ledgers, for over 10 clients every day.
• Communicating with clients according to monthly planner to organise paper works for annual accounts preparation and VAT reconciliation.
• Acknowledge clients regarding their corporation tax liability and how to pay correctly within the time frame
• Calculations of VAT payable or reclaimable, responsible for VAT returns, VAT control accounts, VAT registration and deregistration, finally acknowledge clients.
• Collaborating with other team members by providing them client's paper works and working together.
• Uploaded invoices using in-house software after verifying data and verified items billed against items received, following up with vendors to reconcile variances.