Ifti Raja
Woking,Surrey
Summary
Dynamic and motivated professional with expertise in business development, complemented by strong data analytical skills and high-impact customer service. Proven ability to achieve KPIs and targets through effective negotiation and objection handling, alongside strategic sales and marketing initiatives. Keen to embrace change and open to exploring a new career path where adaptability, drive, and strategic thinking are highly valued.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Field Engineer
Virgin Media O2
Surrey
05.2025 - 07.2025
- Install and commission CPE (hubs/routers, set-top boxes, repeaters/Pods) for broadband, TV and voice over coax and fibre access networks.
- Perform signal, power-level and quality testing using field meters; identify, isolate, and escalate plant or network issues beyond the drop.
- Troubleshoot Wi-Fi performance (channel interference, placement, mesh optimisation) and educate customers on best practice for coverage and security.
- Complete coax/fibre terminations, wall outlet installs, and basic fibre splicing / connectorisation in line with Virgin Media engineering standards.
- Resolve service faults at customer premises and cabinets; document remedial work and parts usage via mobile workforce management tools.
- Maintain high standards of health & safety, ladder and confined space procedures, and data protection compliance when handling customer equipment.
- Manage van stock, return faulty kit, and ensure accurate closure codes and photographic evidence for audit.
- Build strong on-site rapport; explain work clearly, set expectations, and highlight suitable service upgrades or add-ons when appropriate.
Rental Sales Agent
Europcar
Gatwick Airport
12.2024 - 05.2025
- Processed bookings, vehicle handovers, and returns for retail customers.
- Proactively upsold products including excess waivers, and fuel options to boost revenue per transaction.
- Conducted full pre- and post-rental vehicle inspections and damage reporting.
- Handled queries, complaints, and escalations with confidence and professionalism.
- Maintained accurate paperwork and updated rental records in the reservation system.
- Supported depot cleanliness, forecourt organisation, and vehicle readiness.
- Actively contributed to branch KPIs including customer satisfaction and ancillary sales.
Rental Sales Agent
Sixt Rent-A-Car
Gatwick & Heathrow
05.2023 - 11.2024
- Recognized as a national Top 10 performer within the first 6 months, consistently achieving an impressive Revenue Per Day (RPD) between £25 and £35.
- Awarded Best Newcomer RSA across the company within 6 months for outstanding sales performance and customer service excellence.
- Ranked #1 for RPD at Sixt Gatwick, showcasing strong commercial acumen and a consultative sales approach.
- Consistently met and exceeded key performance metrics, including RPD and SES/CES (customer experience and satisfaction) targets, through a combination of upselling, service delivery, and product expertise.
- Responsible for the management and rotation of a premium vehicle fleet, ensuring vehicles met brand standards and customer expectations.
- Demonstrated exceptional product knowledge, upselling ability, and attention to detail when matching customers with luxury and high-performance vehicles tailored to their needs.
- Built strong rapport with clients, contributing to positive customer feedback, repeat bookings, and high satisfaction scores.
Sales Executive
BMW Vines Group
Woking
02.2023 - 05.2023
- Specialized in both new and used vehicle sales, consistently delivering high-quality customer experiences throughout the sales cycle.
- Achieved strong weekly sales performance, averaging 4–6 vehicles sold per week, regularly meeting and exceeding sales targets and quotas.
- Delivered exceptional customer service through professional vehicle handovers, ensuring all vehicles are fully prepared, inspected, and presented to the highest standard at the point of sale.
- Built lasting client relationships through personalized consultations, product knowledge, and a customer-first approach that encourages repeat business and referrals.
- Maintained up-to-date product expertise and a deep understanding of vehicle specifications, finance options, and market trends to support client decision-making.
- Collaborated with service and prep teams to guarantee timely delivery and a seamless sales process from enquiry to post-sale follow-up.
Graduate Manager
Enterprise Rent-A-Car
Woking
10.2021 - 11.2022
- Recognized as a Top 10 (ELITE) Sales Performer in the city for Enterprise Rent-A-Car for six consecutive months, contributing to a significant increase in branch profitability from £34,000 to £66,000 per month.
- Managed 30–40 insurance accounts monthly, securing consistent hire conversions and successfully reclassifying at-fault cases to non-fault, while liaising with Bodyshop's and dealerships.
- Handled retail bookings, ensuring excellent customer service and seamless vehicle hire experience.
- Coordinated pre-delivery logistics for corporate clients, ensuring timely vehicle handovers and accommodating all bespoke business requirements.
- Reduced operational risk by overseeing the security and condition of a fleet of 140 vehicles, maintaining a sharp eye for vehicle damage, and ensuring a safe, compliant work environment.
- Conducted local marketing initiatives by visiting dealerships and Bodyshop's to establish and manage a variety of account types.
- Prepared accurate and timely financial reports and performance analysis each month.
- Trained and mentored new and existing team members to enhance productivity and overall team performance.
Sales & Business Manager
Currys
Woking & Weybridge
01.2017 - 10.2021
- Achieved the highest B2B profit in the region for the financial year, generating £64,000.
- Set multiple single-sale branch records, including £8,800 at Woking and £15,000 at Weybridge.
- Only team member in the national region to meet 11 out of 11 KPI targets.
- Consistently delivered exceptional sales performance, with experience managing high-value purchase orders.
- Member of the Team Knowhow department, responsible for setting up customer laptops, tablets, and phones, as well as managing and performing device repairs.
- Served as Head of Computing, leading the training of all new hires and overseeing major sales events, including Black Friday promotions.
Education
BA - Business Management
St Mary's University
United Kingdom 09.2018 - 08.2021
A-Levels - Business, English Literature & Language, Law
Fullbrook Sixth Form
United Kingdom 09.2015 - 08.2017
GCSEs - Including Additional Math's, Science, English
Fullbrook Secondary School
United Kingdom 09.2009 - 07.2014
Skills
- Business Development & Ethics
- Data Analytical Skills
- High-Impact Customer Service
- Negotiation & Objection Handling
- KPI/Target Achievement
- Presentation & Communication
- Sales & Marketing Strategy
- Java (basic)
- HTML (forums)
- Photoshop CS
- MYSQL Integration for vBulletin
- Microsoft Office (Excel, Word, PowerPoint)
- IOS troubleshooting & support
Accomplishments
- Achieved highest B2B sales in the region with £64,000 profit at Currys.
- Set multiple single-sale branch records: £8,800 (Woking) and £15,000 (Weybridge).
- Only staff nationally to meet all 11/11 KPIs at Currys.
- Ranked Top 10 (ELITE) Sales Hitter for 6 consecutive months at Enterprise Rent-A-Car, increasing branch profit from £34K to £66K/month.
- Consistently placed in the Top 10 Country League at Sixt Rent-A-Car with monthly RPD between 25–35.
- Awarded Best Newcomer RSA at Sixt within 6 months.
- Ranked #1 at Sixt Gatwick; transferred to Heathrow in 09/2024.
- Achieved Rank #3 at Sixt Heathrow with £26 RPD in first month.
Certification
National Citizen Service 2014
Pass Pass & Advanced Driver with Track License 2016
SA002 Safety Underground 2025
SA020 Working Safely in Single & Multi-Occupancy Dwellings 2025
NRSWA Unit S1 - Monitoring Signing lighting and guarding 2025
Affiliations
Martial Arts: Black Belt in ITF Taekwondo | Licensed WUMA Fighter | Muay Thai | Boxing
Motorsport: Top 100 at Team Sport, Lap Record Holder in 490cc Karts – Sicily & Portugal
Timeline
Field Engineer
Virgin Media O2
05.2025 - 07.2025
Rental Sales Agent
Europcar
12.2024 - 05.2025
Rental Sales Agent
Sixt Rent-A-Car
05.2023 - 11.2024
Sales Executive
BMW Vines Group
02.2023 - 05.2023
Graduate Manager
Enterprise Rent-A-Car
10.2021 - 11.2022
BA - Business Management
St Mary's University
09.2018 - 08.2021
Sales & Business Manager
Currys
01.2017 - 10.2021
A-Levels - Business, English Literature & Language, Law
Fullbrook Sixth Form
09.2015 - 08.2017
GCSEs - Including Additional Math's, Science, English
Fullbrook Secondary School
09.2009 - 07.2014
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