Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Iftequar Ahmed Mohammed

London

Summary

To develop a comprehensive understanding of cultural intelligence and its application in global business environments, with the aim of fostering effective cross-cultural collaboration, negotiation, and innovation strategies. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to deliver the best customer experience in timely manner.

Overview

11
11
years of professional experience

Work history

Administrative Assistant Manager

N.S. High School
01.2022 - 08.2023
  • Implementing school policies and procedures, ensuring that they are followed consistently throughout the institution
  • Managing the school's financial activities, such as budgeting, expense tracking, and procurement
  • This involved working closely with the accounts department, preparing financial reports, and ensuring compliance with financial regulations
  • Supporting human resources functions within the school
  • This included assisting with recruitment processes, maintaining personnel records, managing staff attendance and leave records, and coordinating staff training and development programs
  • Administrative support to the school's management team, including the Principal or Director
  • To assist in organizing and coordinating various administrative tasks such as maintaining records, preparing reports, managing correspondence, and scheduling meetings

Customer Service Associate

Amazon Development Centre India Pvt. Ltd
08.2018 - 10.2021
  • To handle a variety of customer inquiries and requests through various channels, such as phone calls, emails, chat, or social media
  • To Actively listen to customer concerns, analyze problems, and identify appropriate solutions
  • Collaborate with other departments or teams to ensure the best possible resolution for customers
  • To Possess in-depth knowledge of Amazon's product offerings, services, features, and policies
  • They stay up to date with product updates and changes, enabling them to provide accurate and relevant information to customers
  • To Adhere to Amazon's policies, guidelines, and service level agreements
  • They maintain customer privacy and confidentiality, follow security protocols, and ensure compliance with applicable regulations and laws.

Customer Support Representative

Sykes Business Services of India Pvt. Ltd
10.2016 - 04.2018
  • Provides support through various communication channels, such as phone calls, emails, or chat
  • Communicate with customers in a professional, courteous, and empathetic manner
  • Analyzing customer issues, identifying their root causes, and working towards resolving them promptly
  • Acquire a comprehensive understanding of the products or services offered by Sykes' clients
  • Participating in training programs, staying updated on industry trends, and proactively seeking feedback to improve your performance
  • Responsible for accurately documenting customer interactions, inquiries, and the actions taken to resolve their issues
  • Adhere to Sykes' policies, guidelines, and quality standards while providing customer support
  • This includes maintaining customer confidentiality and following data security protocols.

Administrative Assistant

N.S. High School
09.2012 - 04.2016
  • Handle student records, including admissions, transfers, and student information management
  • To ensure accurate and up-to-date student records, handle inquiries from parents/guardians, and assist in coordinating school events and activities
  • Assist in organizing school meetings, events, and parent-teacher conferences, facilitating effective coordination among different stakeholders
  • Communicate with parents, staff, and external stakeholders, both verbally and in writing
  • Maintenance and upkeep of the school's facilities, ensuring that the premises are clean, safe, and conducive to learning
  • This included managing the inventory of school supplies, coordinating repairs and maintenance, and supervising support staff responsible for facility management.

Education

Master of Science - International Business

Ulster University London
London
09.2023 -

Bachelor Of Commerce -

Dr. BR Ambedkar Open University
/2016 - /2019

Intermediate -

Alphores Junior College
/2010 - /2012

SSC -

Sarvodaya Convent High School
/2009 - /2010

Skills

  • Cross-Cultural Communication:
  • Language Proficiency
  • Global Business Knowledge:
  • Problem-Solving and Analytical Skills
  • Adaptability and Flexibility:
  • Intercultural Negotiation
  • Leadership and Teamwork
  • Technology Proficiency
  • Networking and Relationship Building:
  • Rapport building
  • Omnichannel customer experience
  • Fast typing speed
  • Active listening
  • Customer retention
  • Staff training and mentorship
  • Brand awareness and representation
  • Customer experience

Languages

English
Proficient (C2)

Timeline

Master of Science - International Business

Ulster University London
09.2023 -

Administrative Assistant Manager

N.S. High School
01.2022 - 08.2023

Customer Service Associate

Amazon Development Centre India Pvt. Ltd
08.2018 - 10.2021

Customer Support Representative

Sykes Business Services of India Pvt. Ltd
10.2016 - 04.2018

Administrative Assistant

N.S. High School
09.2012 - 04.2016

Bachelor Of Commerce -

Dr. BR Ambedkar Open University
/2016 - /2019

Intermediate -

Alphores Junior College
/2010 - /2012

SSC -

Sarvodaya Convent High School
/2009 - /2010

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Iftequar Ahmed Mohammed