ifra shamim
Bristol,south Gloucestershire
Summary
A dedicated and capable leader. I focus on optimising operations to cut costs and enhance organisational efficiency. I rely on my strong decision-making abilities and good judgment to contribute positively to the company's success. Through collaboration, I Work with colleagues to foster an empowering work culture. My track record includes building relationships with diverse stakeholders in fast-paced environments. As an encouraging and analytical problem-solver. I excel in team leadership, motivation. and customer relations. I'm skilled at making independent decisions that drive company growth. My commitment extends to using training and monitoring to elevate employee engagement and performance.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Customer Service Advisor
Metro Bank PLC
Bristol
03.2023 - Current
- Handled a high volume of inbound customer inquiries via phone and email, maintaining a positive attitude and composure throughout every interaction
- Answered customer inquiries about their accounts, products and services via phone and email
- Processed transfers, withdrawals, and deposits into and out of accounts
- Resolved client concerns and difficulties, including discrepancies in billing and mistakes with accounts
- Keeping accurate records in the required programme of customer interactions
- Adhered strictly to policies and procedures for continued company compliance.
- Using the CRM System accurately and efficiently
Assistant Manager
The Fragrance Shop
Bristol
05.2022 - 09.2022
- Managing the store and ensuring all the weekly paperwork submitted and organising schedules for staff
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Oversaw and coordinated sales team in absence of store manager, leading to deliver best client experience.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
Beauty and Fragrance Consultant
Cool Agency
Bristol
12.2022 - 02.2023
- Welcoming customers and introducing them into new products.
- Consistently maximised sale revenue through effective upselling to premium brands.
- Prepared products for sales floor, presenting items immaculately for appealing displays.
- Assisted customers in locating specific items to boost satisfied.
- Assisted customer with signing up for store loyalty programmes and provided details about key benefits.
- Consistently delivered revenue and performance KPI targets through outstanding retail services and sales abilities.
Retail Sales Assistant
Kurt Geiger
Bristol
09.2022 - 03.2023
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Maintained knowledge of products and features to provide recommendations to customers.
- Received and processed shipments and deliveries to maintain organised workflow.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Sales Assistant
Marks and Spencer's
Bristol, south Gloucestershire
06.2019 - 02.2022
- Ensuring the housekeeping standards are met and also opting to learn more aspects of my job by learning more about merchandising
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Received and processed product returns.
Education
Bachelor's - Law with Business
University of the West of England
Bristol 09.2022 -
A-Levels - Applied Science (Medical)
City of Bristol College
Bristol 09.2019 - 08.2022
GCSEs -
Colston's Girls School
Bristol 09.2014 - 08.2019
Skills
- CRM implementation
- Customer experience
- Transactions processing
- Staff training and mentorship
- Advanced product knowledge
- Lead management
- Customer care
- Dispute resolution
- Office 365 usage
- Transaction processing
- Training programmes
- Data confidentiality
Interests
Personal Interests and Hobbies , Sport I have a passion for all kinds of sports and I regularly participate in many sporting activities. Travelling I enjoy travelling and have had the opportunity to visit and explore many countries in Europe andAfrica
Additional Information
- Eligible to work in the UK: Yes
Languages
Hindi
Native
Urdu
Native
Punjabi
Native
Timeline
Customer Service Advisor
Metro Bank PLC
03.2023 - Current
Beauty and Fragrance Consultant
Cool Agency
12.2022 - 02.2023
Bachelor's - Law with Business
University of the West of England
09.2022 -
Retail Sales Assistant
Kurt Geiger
09.2022 - 03.2023
Assistant Manager
The Fragrance Shop
05.2022 - 09.2022
A-Levels - Applied Science (Medical)
City of Bristol College
09.2019 - 08.2022
Sales Assistant
Marks and Spencer's
06.2019 - 02.2022
GCSEs -
Colston's Girls School
09.2014 - 08.2019
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