Ifé Eric MBIADA

• Organisational skills
• Planning skills
• Patience and understanding
• Flexibility in arranging daily or weekly schedule
• Day-to-day problem and crisis management
• self-control and consistency in the running of activities
• creative and improvisational role
• Commitment and optimum focus throughout the day
• Executive functional skills
• creative communication
• Great adaptability

• Enhanced student comprehension by utilising interactive teaching methods.
• Adapted teaching style for individual learning capabilities.
• Provided detailed feedback with constructive suggestions to improve academic performance.
• Prepared lesson plans, ensuring understanding of complex concepts.

• Office based role
• In charge of the chat and email with customers
• Customer satisfaction role oriented
• Being able to peace customers while orders are delayed or correcting orders
• Patience and understanding skill
• Losses and profit oriented

• Tidying up the shop floor
• Folding
• Handling Till
• Deliveries/ Stock Replenishments
• Customers Online orders
• Merchandising
• Providing exceptional customer care

• Company Overview: Westfield Shopping Centre, London
• Restructuring the team
• Implementation of new and more effective stock control procedures
• Training follow-up in a day to day basis + team’ skills development
• Administration work: update of the paperwork and payroll
• Increased KPI, especially the CR by 1,5 %
• Meeting customer service target with 100% to the Mystery shopper
• Overcoming 2010 seasonal budget by +3% and +26% vs 2009 turnover
• Westfield Shopping Centre, London

• Company Overview: 409 Oxford Street, London
• Managing the overall business store and its team of 9 sales advisers
• Controlling KPI
• Conducting Staff hiring, training
• Controlling stock with our POS
• Instrumental in making the Oxford Street branch the number 1 store of the Area through an active management and by delivering a yearly increase of 22% in a morose trade environment
• Built a team of professional
• Training staff in customer service and salesmanship according to the Company Selling Model
• Delivering new training solutions that met the needs of the business and the people
• Stressing a result-oriented attitude
• Increased the Mystery shopper result to the Company Standard
• Implemented company standards and maintaining the brand image
• Suggesting stock transfers to better match customer’s demands
• Managing Customers requests satisfactorily
• 409 Oxford Street, London

• Supply teacher of Literature (French) in both private and public school
• In charge of 3 to 4 classes of around 25-30 pupils in each school
• Developed strong organisational skills, proactive attitude
• Challenging role requiring management skills, high motivation, meeting deadlines
• Brilliantly succeeded by obtaining the trust and support of the pupil's parents
• Academic results in progress in the classes I was in charge of
• Converted two reluctant pupils into a study oriented attitude