Summary
Overview
Work history
Education
Skills
Languages
Timeline
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IFEOMA ESTHER AGBO

Atascadero,USA

Summary

Seasoned Customer Associate with over 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering the Bank's goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

13
13
years of professional experience

Work history

Customer Service Associate Cashier

Bank of America
San Luis Obispo, California
05.2017 - Current


  • Minimized customer wait times through fast and accurate transaction processing.
  • Listened carefully to customers and referred them to bank products to meet financial needs.
  • Educated customers about account types and availability of convenience services such as online billpay and banking.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.
  • Processed withdrawals deposits and loan payments for customers.
  • Balanced cash drawers.

Co-Owner / Manager

Prime Nutrition and Supplements LLC
San Luis Obispo, California
01.2014 - 11.2016
  • Increased Customer base by 37% by developing and improving customer relationships
  • Verified items billed against items received, following up with vendors to reconcile variances.
  • Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
  • Reconciled all company accounts, including credit cards and expenses.
  • Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
  • Improved business strategies, monitoring competitor activity to benchmark trends.
  • Aligned business activities strategically to achieve growth targets.
  • Designed and implemented marketing and sales strategies that led to 14% revenue growth.

Customer Service Consultant

Jasmine Ellis Enterprise
Lagos, Nigeria
05.2010 - 09.2016
  • Offered prompt solutions to maintain customer satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Determined Client's needs and developed program specific initiatives.
  • Trained Client's staff on Customer Service responsibilities
  • Adhered strictly to policies and procedures for continued company compliance.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Education

Bachelor of Science - Chemistry

Ife University
Nigeria
03/2022 - 03/2024

Skills

  • Multi-tasking
  • Loss prevention
  • Product knowledge
  • Product upselling
  • Cash drawer management
  • High volume transactions

Languages

English
Fluent

Timeline

Customer Service Associate Cashier

Bank of America
05.2017 - Current

Co-Owner / Manager

Prime Nutrition and Supplements LLC
01.2014 - 11.2016

Customer Service Consultant

Jasmine Ellis Enterprise
05.2010 - 09.2016

Bachelor of Science - Chemistry

Ife University
03/2022 - 03/2024
IFEOMA ESTHER AGBO