Ifeoma Ekeoma
Rochdale,Lanchashire
Summary
Organised and dependable customer focused individual with experience in business operations management and financial services. Knack for hard work, punctuality and willingness to learn new things.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Head of operations
KR&D Consulting Ltd
Lagos, Nigeria
11.2016 - 02.2021
- Uncovered new clients for business and new business opportunities.
- Booking of loans and monitoring to ensure prompt repayment.
- Prompt resolutions of clients issues
- Weekly accounts reconciliations to monitor inflows and outflows and initiate immediate recovery procedures when needed.
- Introduced cost-saving measures to reduce overheads.
- Directed daily operations, ensuring smooth business continuity.
- Improved workflow efficiency for enhanced productivity.
- Coordinated cross-departmental initiatives to achieve overall business objectives.
Administrative manager
Nojess Nigeria Ltd
Lagos, Nigeria
03.2012 - 06.2016
- Oversaw all the activities in the organization ensured effective production and delivery of finished goods.
- Developed operational strategies that aligned with the company's goals.
- Ensured customer requests were met through timely production and delivery.
- Led a team of 25 staff interfacing between them and the management.
- Ensured cost-effectiveness and reduction of services and processes.
- Handled customer queries promptly improving overall customer satisfaction.
- Handled procurement of office supplies avoiding stock shortages or wastage.
- Updated company policies leading to enhanced workplace safety standards.
Teller, Customer services, Funds transfer, Manager
United Bank For Africa Plc
Lagos, Nigeria
09.1999 - 02.2010
- Provided administrative support when necessary for seamless office operations.
- Ensured accurate financial records by meticulous record keeping.
- Managed branch operations, overseeing a 15-person staff, ensuring efficient customer service, and maintaining a fraud-free, policy-compliant environment.
- Successfully grew customer base by 20% through effective marketing and Identified opportunities for cross-selling bank products, boosted sales performance. promoting income-generating bank products.
- Orchestrated a client relations program that reconnected with dormant accounts, achieving a 40% success rate.
- Reduced branch printing costs by 20% through a monthly email program for client reviews.
- Managed branch expenditures, achieving a 9-15% annual profit margin while maintaining strict budget controls.
- Supervised and trained staff, delegating workflow, resolving inquiries, and fostering operational efficiency all through teamwork.
- Monitored and ensured adherence to operational and risk procedures, safeguarding assets such as cash and negotiable securities.
- Involved in funds transfer, cheque handling, treasury operations, general ledger reconciliations, accurate and timely reports .
- Coached tellers, improving service metrics, and managed a Mass Affluent branch, achieving positive deposit growth during manager absence.
- Enhanced customer service and operational efficiency in previous roles, handling cash management, loan approvals, and client relationships.
- Resolved customer complaints swiftly, improved overall customer experience.
- Performed regular audits on transactional activities, maintained high level of accuracy.
- Streamlined queue management during busy periods, improved customer waiting times.
Education
NVQ Level 1 - Computerized Accounting
Bury College
Bury 2025 -
NVQ Level 1 - AAT Bookkeeping
Bury College
Bury 03.2024 - 06.2024
NVQ Level 2 - Mathematics
Manchester Adult Education Learning Centre
Manchester 09.2022 - 03.2023
NVQ Level 2 - Health and Social Care
Manchester Adult Education Learning Service
Manchester 09.2022 - 07.2023
NVQ Level 2 - English
Manchester Adult Education Service
Manchester 01.2022 - 07.2022
Bachelor in Technology - Geology
Federal University Of Technology Owerri
Imo, Nigeria 1992 - 1997
O-Levels -
Command Military Secondary School Ipaja
Lagos, Nigeria 1984 - 1989
Skills
- General Business Operations and Administrative tasks
- Budgeting and Financial Reporting
- Account reviews & Reconciliations
- Excellent Communication skills and ability to work independently and as a team player
- Use of Microsoft Office
- Customer services and relationship management
- Invoice processing
- Effective time management
- Deadline-oriented, proactive and willingness to learn
Timeline
NVQ Level 1 - AAT Bookkeeping
Bury College
03.2024 - 06.2024
NVQ Level 2 - Mathematics
Manchester Adult Education Learning Centre
09.2022 - 03.2023
NVQ Level 2 - Health and Social Care
Manchester Adult Education Learning Service
09.2022 - 07.2023
NVQ Level 2 - English
Manchester Adult Education Service
01.2022 - 07.2022
Head of operations
KR&D Consulting Ltd
11.2016 - 02.2021
Administrative manager
Nojess Nigeria Ltd
03.2012 - 06.2016
Teller, Customer services, Funds transfer, Manager
United Bank For Africa Plc
09.1999 - 02.2010
NVQ Level 1 - Computerized Accounting
Bury College
2025 -
Bachelor in Technology - Geology
Federal University Of Technology Owerri
1992 - 1997
O-Levels -
Command Military Secondary School Ipaja
1984 - 1989
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