Ifeoma Chukwurah
Chelmsford,Essex
Summary
Engaged and detail-oriented administration officer with a healthcare background, adept at client management and data integrity. As a Contact Center Agent, I honed my precision in maintaining client records and seamlessly transitioned into technically oriented roles. Proven success as a student ambassador showcases my ability to enhance customer satisfaction through strategic initiatives. In healthcare roles, including Health Care Assistant at EPUT, NHS, I demonstrated a patient-centered approach and collaborated effectively with medical professionals. Armed with a Master's in public health and community well-being, I bring a unique blend of healthcare expertise and customer service finesse, poised to excel as an Administration and Engagement Officer.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Contact centre agent
pinnacle Connect group
Chelmsford, Essex
2023.09 - Current
- Used outstanding problem-solving and communication skills to appease dissatisfied customers. this led to a decline in case escalation
- Acted as the first point of contact for customer issues and queries.
- Achieved daily performance targets, aiding department progression towards better services and dropped calls to 3%
- Handled high call volumes with accuracy and efficiency for optimum productivity.
International student ambassador
Anglia Ruskin University
Chelmsford, Essex
2023.10 - 2024.09
- Attended campus-based events to represent the international center and reach out to potential students.
- Led campus tours, delivering informative presentations on campus history and amenities to help with adaptation and settling down .
- Attended digital marketing events to raise brand awareness and leverage emerging opportunities.
- Explained the university application process and finance options to prospective students.
- Delivered presentations illustrating campus lifestyles, academic programs, and student culture to promote enthusiasm.
Healthcare assistant
Essex partnership university trust
Chelmsford, Essex
2023.02 - 2024.02
- Supported service user engagement in socialization activities, promoting independence and positive well-being, which led to better community reintegration
- Actively developed professional healthcare competencies through regular training and updating on new service care trends.
- Maintain up-to-date patient records to enable care continuity between support providers at all times, leading to high care quality at all times.
Senior pharmacist
livewell pharmacy and stores
Abuja, Nigeria
2023.04 - 2023.08
- I trained and mentored 5 pharmacy technicians over the course of four months.
- Effectively managed budgets of up to £1000 per week, ensuring cost-effective resource allocation..
- Provided advice to patients across a range of lifestyle factors, from diet to exercise, to improve wellbeing and quality of life.
- Received prescriptions and thoroughly checked patients' medicine histories before dispensing to safeguard patient health and safety.
- I ordered and purchased pharmaceutical and non-pharmaceutical supplies, medical supplies, and drugs.
Pharmacist intern
federal Road Safety Corp
Abuja, Nigeria
2021.02 - 2022.01
- Communicated with patients in a manner that provided compassion but kept medical information private.
- I counseled Type 2 diabetes patients on medication therapy, nutritional foods, and exercise.
- I submitted orders to insurance companies and processed payments for the remaining balances.
- Supported a team of pharmacists and technicians to deliver smooth clinical and distributive service.
- Maintained organized workspaces to aid team efficiency in a customer-facing environment.
Education
Master of Science - public health and community well-being
Anglia Ruskin University
Chelmsford 2022.09 - 2023.09
Bachelor of Science - Pharmacy
International University Bamenda
Cameroon 2014.09 - 2019.06
Skills
- Social media marketing
- Customer-focused
- Strategic planning
- Problem-solving
- Compliance management
- Policy development
- Political awareness
- Policymaking
- Programme management
- Efficient multitasking
- Communication skills
- Leadership
- Time management
Languages
English
Native
Timeline
International student ambassador
Anglia Ruskin University
2023.10 - 2024.09
Contact centre agent
pinnacle Connect group
2023.09 - Current
Senior pharmacist
livewell pharmacy and stores
2023.04 - 2023.08
Healthcare assistant
Essex partnership university trust
2023.02 - 2024.02
Master of Science - public health and community well-being
Anglia Ruskin University
2022.09 - 2023.09
Pharmacist intern
federal Road Safety Corp
2021.02 - 2022.01
Bachelor of Science - Pharmacy
International University Bamenda
2014.09 - 2019.06