Ifeoluwa Akinbobola
Belvedere, London
Summary
I am a resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
With an extensive knowledge of healthcare services, I am well versed and highly experienced in the delivery of individual care plan whilst working in conjunction with community and local authority teams. Skilled in safeguarding adults with an emphasis on promoting and maintaining patient well-being and independence.
Overview
12
12
years of professional experience
Work History
Support Worker
Every Turn Mental Health
02.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Created, prepared, and delivered reports to various departments.
Immigration Officer
The Nigeria Immigration Service
01.2018 - 08.2022
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Observed passengers passing through passport control areas by checking passports.
- Issued visas to visitors stating how long visitor is permitted to legally stay in country.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Investigated visitors who have remained in country longer than visa permitted.
- Performed intelligence analysis and law enforcement activities such as apprehension, detention and arrest.
Receptionist
The Music House; Fresh 105.9 Fm
01.2017 - 12.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Store Manager
Revive Technologies
11.2014 - 12.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
Teacher
Mercy College
08.2011 - 10.2014
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Planned and implemented integrated lessons to meet national standards.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Created lessons and online testing materials to facilitate remote learning.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Education
Master of Science - Psychology
University of Sunderland
Sunderland, United Kingdom11.2023
Master of Arts - Cultural And Media Studies
University of Ibadan
Ibadan, Nigeria11.2017
Bachelor of Arts - English And Literary Studies
Covenant University
Ogun, Nigeria07.2013
Skills
- Food Allergies
- Computer System Connectivity
- Reading Comprehension
- Supporting Daily Living Needs
- Customs and Immigration
- Administrative Support
- Time Management
- Document Organization
- Word Processing
- Patient Benefits Confirmation
- Administrative and Clerical Support
- Verbal and Written Communication
- Leadership
- Special Education
Reading, Travelling, Cooking and Meeting People.
I love reading because reading is a suitable way for me to obtain a great source of knowledge, reading also adds to my vocabulary growth. I love reading lots of Fictional and non fictional books as this sometimes broadens my imaginative skills, and also helps in easing my mind.
Travelling to me helps in a lot of ways, apart from getting to meet new people, I also get to know about different things and experience by visiting new places. Travelling helps me in learning a lot about the history of each place I visit, to see cultural and historical places, to meet people of different nationalities, and to learn a lot about their traditions, customs and culture. Travelling is a hobby I so much enjoy because I get to expand my worldview and mind.
Cooking for me is very therapeutic, it takes away stressful thoughts from my mind and it gives me so much pleasure when people eat my food and I see the amount of joy and satisfaction my cooking skills leaves people. Cooking also drives me to make research about variety of dishes all around the globe.
Connecting and interacting with people helps me a whole lot with my social life, it creates for me an atmosphere where I can comfortably meet new people and learn and develop new skills while enjoying conversations and connection.
Languages
English
Proficient
C2
Timeline
Support Worker
Every Turn Mental Health
02.2023 - Current
Immigration Officer
The Nigeria Immigration Service
01.2018 - 08.2022
Receptionist
The Music House; Fresh 105.9 Fm
01.2017 - 12.2017
Store Manager
Revive Technologies
11.2014 - 12.2016
Teacher
Mercy College
08.2011 - 10.2014
Master of Science - Psychology
University of Sunderland
Master of Arts - Cultural And Media Studies
University of Ibadan
Bachelor of Arts - English And Literary Studies
Covenant University
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