IFEANYI GABRIEL ERNEST
Cambridge,Cambridgeshire
Summary
Accomplished supply and distribution manager with strengths in personnel management, systems organisation and logistics oversight. History keeping materials moving smoothly and on-time with expert management of ongoing operations and special projects. Expert in coordinating dispatching and resolving problems.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work history
Procurement and Logistics officer
ERNCLEMSMART PROJECT NIG LTD
LAGOS
2015.10 - 2023.12
- Coordinate activities with procurement
- Develop logical plan for existing operations
- Develop logical plan for existing operations
- Develop logistics contingency plan
- Coordinate and evaluate the number of staff required at a particular construction site
- Working closely with the delivery teams
- Administering bidding processes
- Reading and understanding procurement contracts and legal documentation.
- Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
- Established operational and administrative procedures and enforced controls.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Coordinated dispatching of transport vehicles distributing goods across [Location].
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
- Planned logistics across international boundaries to reliably meet delivery requirements.
Data Quality Controller
GLOBACOM NIG LTD
AMADU BELLO LAGOS
2012.06 - 2013.05
- Carrying out Reliability Check on customers' registration status
- Checking and reporting defects of registered SIMs to the appropriate management
- Managing customers' issues, queries and complains on a regular basis with the view of resolving it according to company's process and procedures to ensure retention and satisfaction
- Optimizing utilization and update of customer relationship systems/database for building relationship with customers
- Providing customer feedback and suggestions to management for improvement on quality of services and products
- Achieving approximately 100% quality and quantity performance target on a daily basis.
- Assessed financial information for accuracy and integrity.
- Created board presentations to clearly articulate financial strategy.
- Provided financial consultancy support for robust company growth strategies.
- Reviewed contracts financially impacting company and counselled executive leaders on the impact that contracts would have on the company.
- Optimised software testing to strengthen Quality Assurance (QA) measures.
Customer Care Representative
GLOBACOM NIG LTD
AMADU BELLO, LAGOS
2010.08 - 2012.06
- Checked customers' registration status, calling customers if need be
- Managed customers' issues, queries and complains on a regular basis with the view of resolving it according to company's process and procedures to ensure retention and satisfaction
- Recorded customers' details after every interaction for future references, and with a view of advising the business development, product development
- Optimized utilization and update of customer relationship systems/database for building relationship with customers
- Provided customer feedback and suggestions to management for improvement on quality of services and products
- Achieved approximately 98% quality and quantity performance targets.
- Offered detailed advice on product and service benefits.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Obtained feedback from customers to improve service experience.
- Set appointments with field teams to carry out service changes or deliver new products.
Relationship Officer
Integrated Micro finance Bank
2008.08 - 2009.10
- Executed strategic marketing plans and successfully completed marketing cycle
- Initiated and developed strategies that helped improve the general activities of the bank
- Created customer satisfaction survey, drastically reducing potential problems
- Developed, maintained, and service a list of investment clients that increased significant earning to the organisation.
Education
National Youth Service Corps (NYSC -
Institute of Chartered Economist of Nigeria (ICEN
2008
B.Sc (Hons) - Economics
Federal University of Technology yola
YOLA, NIGERIA 2003.09 - 2008.09
Diploma - computer
Firstclass Computer Institute
2002
GCSEs, WASSCE -
Government Secondary School,
MUBI, ADAMAWA, NIGERIA 1994.09 - 2000.09
First School Certificate -
Federal Polytechnic Staff School
1994
Skills
- State of Origin: Anambra
- Time management
- Coordination
- Logical reasoning
- [Area of expertise] procurement
- Excellent communication skills( oral and written)
- Computer proficiency (Especially all Microsoft office tools)
- Dynamic Analytical and problem solving skills
- Dynamic interpersonal and multitasking skills
- Strong positive attitude towards service delivery
- High-value project management
- Budget analysis
Accomplishments
- Alt phone:
- Successful experience in customer service support, relationship management, finance and administrative management with recognised strengths in account maintenance, problem-solving and trouble-shooting, planning/implementing proactive procedures and excellent database management
- Areas of Expertise
- Customer support Management
- Database Management
- Complaint resolution
- Front-End Supervision
- Sales & Margin Improvement
- Efficiency improvement
- Teambuilding & Training
- Cost-Reduction Strategies
Interests
Singing, learning new things and travelling.
Timeline
Procurement and Logistics officer
ERNCLEMSMART PROJECT NIG LTD
2015.10 - 2023.12
Data Quality Controller
GLOBACOM NIG LTD
2012.06 - 2013.05
Customer Care Representative
GLOBACOM NIG LTD
2010.08 - 2012.06
Relationship Officer
Integrated Micro finance Bank
2008.08 - 2009.10
B.Sc (Hons) - Economics
Federal University of Technology yola
2003.09 - 2008.09
GCSEs, WASSCE -
Government Secondary School,
1994.09 - 2000.09
National Youth Service Corps (NYSC -
Institute of Chartered Economist of Nigeria (ICEN
Diploma - computer
Firstclass Computer Institute
First School Certificate -
Federal Polytechnic Staff School