Summary
Overview
Work history
Education
Skills
Custom
Accomplishments
Timeline
Generic

Ife Akinwumi

Birmingham,United Kingdom

Summary

I am a visionary executive CEO/founder with progressive experience in leadership, Banking, fashion industry background with record of accomplishment. Dedicated professional with extensive experience mentoring young people and managing diverse activities. Proven ability to support personal growth, supervise dynamic environments, and foster inclusivity. Passionate about creating empowering experiences that inspire participants to achieve their full potential. Highly result and growth oriented, confidence in decision-making and expertise in leading organisations through periods of change and development. Purposeful and driven with top strengths in leading, organising, relationship-building, planning and operational problem-solving.

Overview

18
18
years of professional experience

Work history

CEO/FOUNDER

Hiphe Davids Limited
09.2010 - Current
  • Led mentoring initiatives for young adults, fostering career development.
  • Organised and oversaw workshops, ensuring productive and inclusive environments.
  • Directed logistical arrangements for team-building events and off-premises activities.
  • Improved business resilience with risk management strategies.
  • Presented at international fashion shows, showcased innovative designs to global audience.
  • Sourced premium quality fabric to ensure customer satisfaction and brand equity.

Zero Carbon Living Advisor

Ovo Energy
Birmingham, UNITED KINGDOM
10.2023 - 12.2024
  • Offered detailed advice on product and service benefits.
  • Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Asked probing questions of clients to understand needs and identify actionable requirements.
  • Support and train new entry officers

Family support Adviser

Families and community support service
London , United Kingdom
11.2021 - 10.2023
  • Organised files to support efficiency and traceability
  • Give reports on daily activities
  • Mentored and supported young adults, encouraging personal and professional growth.
  • Provided reports and observations on daily activities to inform programme development.
  • Assisted with planning and organising family-oriented support sessions.
  • Ensured safeguarding protocols were adhered to in all interactions.

Sales Manager

House to Home
Lagos , Nigeria
11.2009 - 07.2010
  • Monitored sales team performance and provided effective training to help reach targets.
  • Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
  • Planned and executed promotional in store events to increase business and sales revenues.
  • Boosted team morale and overall sales volume by creating incentivising sales contests.
  • Educated customers on available processes and services.
  • Strengthened profit opportunities by effectively managing time and resources to meet sales objectives.
  • Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
  • Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.

Assistant Manager

Think Infinite
Lagos , Nigeria
05.2008 - 10.2009
  • Improved customer satisfaction and sales through considered coordination with colleagues, enhancing overall care and service.
  • Worked with drive and determination to consistently exceed targets, leading by example to motivate high-achieving teams.
  • Encouraged sales associates to cross-sell additional products and services to purchasing customers.
  • Initiated targeted strategies to achieve sales and profit goals with management team.
  • Processed cash and card payments efficiently, returning change with absolute accuracy.
  • Helped less experienced staff manage daily assignments.

Bank cashier

Guaranty Trust Bank
Akure, Ondo State, Nigeria
02.2007 - 03.2008
  • Collaborated effectively with banking staff, enabling smooth cross-department customer transactions.
  • Handled customer cheques appropriately, ensuring swift processing and deposit.
  • Counted and processed cash deposits with meticulous accuracy, minimising risk of discrepancies.
  • Advised customers on internet banking and phone banking services to best meet varying needs.
  • Used outstanding communication and relationship-building skills to provide customers with first-class banking experiences.
  • Updated customer account details accurately and efficiently, ensuring reliable records.
  • Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
  • Counted funds accurately with manual and machine-assisted methods.
  • Listened to customer feedback and followed-up on complaints to help improve satisfaction levels.

Education

Bachelor of Science - Economics

Houdegbe North American University
Cotonou, Benin Republic

Diploma of Higher Education - Economics and Statistics

University of Ado Ekiti
Ekiti state, Nigeria

Skills

  • Effective communication
  • Dealing with vulnerable clients
  • Respect for diversity
  • Negotiation expertise
  • Problem solving
  • Leadership
  • Team player
  • Ability to work without supervision
  • Knack for perfection
  • Attention to details
  • Decision making
  • Ability to lead and inspire team to achieve objectives/ results
  • Highly result oriented
  • Outstanding team leadership
  • Crisis management
  • Motivational interviewing
  • Creative thinking
  • Visionary strategy
  • Client relationship management

Custom

Ekiti state, Nigeria ,Cotonou , Benin Republic

Accomplishments

ADDITIONAL TRAINING

  • Online Safeguarding Training (Completed, 2023)

ADDITIONAL INFORMATION

  • Enhanced DBS check in progress
  • References available upon request

Timeline

Zero Carbon Living Advisor

Ovo Energy
10.2023 - 12.2024

Family support Adviser

Families and community support service
11.2021 - 10.2023

CEO/FOUNDER

Hiphe Davids Limited
09.2010 - Current

Sales Manager

House to Home
11.2009 - 07.2010

Assistant Manager

Think Infinite
05.2008 - 10.2009

Bank cashier

Guaranty Trust Bank
02.2007 - 03.2008

Bachelor of Science - Economics

Houdegbe North American University

Diploma of Higher Education - Economics and Statistics

University of Ado Ekiti

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Ife Akinwumi