Ieva Klisionyte
Summary
Customer-focused professional with experience in retail support, store launch projects and handling enquiries across phone, email and in person. Skilled in evaluating evidence and maintaining organised records, with strong communication skills and proficiency in Microsoft Excel and Outlook. Empathetic, analytical and composed under pressure, with a commitment to support customers and achieve fair, efficient claim resolutions.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Event Team Member
Host Staffing
06.2026 - Current
- Facilitated successful opening of new retail store in London by proactively welcoming customers and enhancing customer engagement.
- Responded to customer enquiries and requests in a busy, fast-paced environment, maintaining composure and professionalism while managing competing demands.
- Adapted quickly to various venues, events, teams and customer requirements, ensuring seamless service delivery.
- Collaborated with colleagues to maintain smooth service and uphold shared responsibilities, guaranteeing positive customer experiences.
- Demonstrated punctuality, flexibility and a strong work ethic.
Assistant Store Manager
Galedi LTD
02.2025 - Current
- Trusted by the company director with a project to expand the business from a tailoring studio into a retail operation, contributing to the development of a new sales channel and wider business growth.
- Took ownership of a project from development stage to execution, demonstrating initiative and accountability in driving business expansion.
- Uploaded fabric range to online store, creating product listings with accurate descriptions and prices, showcasing attention to detail and project management skills.
- Contributed to increased sales and customer volume following the launch of the fabrics store, helping expand the business's customer base and commercial opportunities.
- Maintained Microsoft Excel spreadsheets documenting fabric prices, ensuring organised and accessible reference for product information.
- Used Microsoft Outlook to respond to customer emails, coordinate orders and manage business correspondence, developing clear written communication and organisational skills.
- Responded to customer enquiries via phone, email, and in person, ensuring clarity and attentiveness in communication. by telephone, email and in person, identify customer needs and provide appropriate solutions.
- Address customer concerns professionally, investigate issues and work towards practical resolutions while maintaining positive customer relationships.
Education
NCFE - Uniformed Services
Waltham Forest College
London01-2026
GCSEs -
Stratford School Academy
01-2024
Skills
- Analytical thinking
- Customer Service
- Problem-solving
- Empathy
- Communication
- Organisation
- Microsoft Outlook
Certification
- International Education Programme in Thailand
Timeline
Event Team Member
Host Staffing
06.2026 - Current
Assistant Store Manager
Galedi LTD
02.2025 - Current
NCFE - Uniformed Services
Waltham Forest College
GCSEs -
Stratford School Academy