Ieva Klisionyte
Londonderry,york road
Summary
Customer-focused professional with experience in administration, retail management and hospitality. Skilled in managing customer enquiries, maintaining accurate records, and thriving in fast-paced environments. Effective communicator with strong attention to detail, eager to leverage expertise in a First Response Claims Handler role within the insurance industry.
Overview
1
1
Language
7
7
years of post-secondary education
1
1
year of professional experience
Work history
Hospitality Team Member
Host Staffing
London
2026.06 - Current
- Provided outstanding customer service at high-profile events, enhancing guest experience in busy venues.
- Addressed customer requests promptly in fast-paced environments, maintaining professionalism and composure.
- Collaborated effectively with team members to uphold high service standards and facilitate smooth operations.
- Adapted quickly to changing priorities while maintaining attention to detail.
Bespoke Fabric Store Manager Assistant
Galedi LTD
London
2025.02 - Current
- Assisted with sales by explaining products and recommending suitable options based on customer needs.
- Managed customer enquiries by telephone, email and in person, ensuring every query was resolved professionally.
- Built positive relationships with customers by providing clear advice and resolving concerns efficiently.
- Processed transactions accurately using POS systems while maintaining confidentiality.
- Maintained accurate customer records, orders, and administrative documentation, ensuring precision to support efficient operations.
- Coordinated garment deliveries and organised logistics, facilitating timely completion of customer orders.
- Collaborated with team to meet daily operational targets, contributing to overall service effectiveness.
Education
NCFE Level 3 Diploma (A-Level Equivalent) - Uniformed Services
Waltham Forest Collage
London 2024.09 - 2026.07
GCSEs -
Stratford School Academy
London 2019.09 - 2024.06
Skills
- Customer Service
- Complaint Resolution
- Relationship Building
- Sales support
- Attention to detail
- Administration
- Microsoft Word
- Microsoft Outlook
- Problem Solving
- Decision Making
- Confidentiality
Accomplishments
International Education Placement Programme in Thailand
- Worked within an international environment, developing communication and adaptability.
- Built confidence interacting with people from different backgrounds.
- Demonstrated resilience, independence and professionalism while representing my college abroad.
- Enhanced teamwork and problem-solving skills through collaborative activities.
Silver Duke of Edinburgh Award
- Developed resilience, teamwork and leadership.
- Demonstrated commitment by completing volunteering, physical and skills activities.
- Strengthened planning and organisation through expedition challenges.
Qualifaction in Mental Well-Being
Languages
Lithuanian
Native
Timeline
Hospitality Team Member
Host Staffing
2026.06 - Current
Bespoke Fabric Store Manager Assistant
Galedi LTD
2025.02 - Current
NCFE Level 3 Diploma (A-Level Equivalent) - Uniformed Services
Waltham Forest Collage
2024.09 - 2026.07
GCSEs -
Stratford School Academy
2019.09 - 2024.06