Ieva Dubinskaite
Ilford
Summary
A detail-oriented and customer-focused individual with a passion for providing high-quality service in fast-paced environments. Highly motivated and results-driven, I excel at building strong relationships with customers and providing exceptional service. My experience in food service and the cake industry has equipped me with the skills to handle diverse customer inquiries, resolve issues efficiently, and maintain a positive and professional demeanour. I am eager to apply my diverse experience and passion for customer service to a challenging retail role.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Cake baker/Designer
Lux cake
Dagenham
2021.01 - Current
- Provided expert advice and recommendations to help customers find the right products
- Handled customer inquiries, processed orders, and resolved customer issues
- Completed opening, closing, and shift change tasks to optimize store efficiency
- Monitored stock levels, prevented stockouts, and minimized waste.
barista
Caffe Nero (Part-time)
Heathrow T2
2014.04 - 2016.03
- Demonstrated versatility by operating independently and as part of a team.
- Trained new baristas and built positive customer relationships.
- Delivered excellent customer service and prepared high-quality beverages.
team member
Itsu
Heathrow T5
2016.10 - 2017.05
- Exceeded customer expectations through exceptional service.
- Worked collaboratively to achieve team targets and maintain a positive work environment.
Team member
Itsu (summer period)
Heathrow T5
2018.06 - 2018.07
Team member
Itsu (summer period)
Heathrow T5
2019.06 - 2019.08
Education
Second Class Honours Upper Division - Computer Animation and Visual Effects
University of Portsmouth
Portsmouth 2017.09 - 2020.09
5 A-C in GCSE including Maths and English -
Kingsley Academy
Hounslow 2008.09 - 2015.06
Merit ULA LEVEL 3 Diploma in Animation and Gaming -
West Thames College
Isleworth, Hounslow 2015.09 - 2016.05
Skills
- Time management
- Teamwork
- Adaptability
- Customer service
- Cashier skills
- Reliability
- Problem solving
Accomplishments
- Awarded a Tiffany butterfly for outstanding customer service and dedication to company guidelines.
- Supported a local charity by providing weekly donations of cake to help those in need.
- Raised £200 for cancer research.
- Organized charity-based events that raised awareness and funds for important causes.
- Recognized as a student achieving the highest punctuality and attendance.
Affiliations
- painting, exploring creative outlets,long nature walks, and discovering music from different cultures.
Timeline
Cake baker/Designer
Lux cake
2021.01 - Current
Team member
Itsu (summer period)
2019.06 - 2019.08
Team member
Itsu (summer period)
2018.06 - 2018.07
Second Class Honours Upper Division - Computer Animation and Visual Effects
University of Portsmouth
2017.09 - 2020.09
team member
Itsu
2016.10 - 2017.05
Merit ULA LEVEL 3 Diploma in Animation and Gaming -
West Thames College
2015.09 - 2016.05
barista
Caffe Nero (Part-time)
2014.04 - 2016.03
5 A-C in GCSE including Maths and English -
Kingsley Academy
2008.09 - 2015.06