Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Ieva Dubinskaite

Ilford

Summary

A detail-oriented and customer-focused individual with a passion for providing high-quality service in fast-paced environments. Highly motivated and results-driven, I excel at building strong relationships with customers and providing exceptional service. My experience in food service and the cake industry has equipped me with the skills to handle diverse customer inquiries, resolve issues efficiently, and maintain a positive and professional demeanour. I am eager to apply my diverse experience and passion for customer service to a challenging retail role.

Overview

10
10
years of professional experience
10
10
years of post-secondary education

Work History

Cake baker/Designer

Lux cake
Dagenham
01.2021 - Current
  • Provided expert advice and recommendations to help customers find the right products
  • Handled customer inquiries, processed orders, and resolved customer issues
  • Completed opening, closing, and shift change tasks to optimize store efficiency
  • Monitored stock levels, prevented stockouts, and minimized waste.

barista

Caffe Nero (Part-time)
Heathrow T2
04.2014 - 03.2016
  • Demonstrated versatility by operating independently and as part of a team.
  • Trained new baristas and built positive customer relationships.
  • Delivered excellent customer service and prepared high-quality beverages.


team member

Itsu
Heathrow T5
10.2016 - 05.2017
  • Exceeded customer expectations through exceptional service.
  • Worked collaboratively to achieve team targets and maintain a positive work environment.

Team member

Itsu (summer period)
Heathrow T5
06.2018 - 07.2018

Team member

Itsu (summer period)
Heathrow T5
06.2019 - 08.2019

Education

Second Class Honours Upper Division - Computer Animation and Visual Effects

University of Portsmouth
Portsmouth
09.2017 - 09.2020

5 A-C in GCSE including Maths and English -

Kingsley Academy
Hounslow
09.2008 - 06.2015

Merit ULA LEVEL 3 Diploma in Animation and Gaming -

West Thames College
Isleworth, Hounslow
09.2015 - 05.2016

Skills

  • Time management
  • Teamwork
  • Adaptability
  • Customer service
  • Cashier skills
  • Reliability
  • Problem solving

Accomplishments

  • Awarded a Tiffany butterfly for outstanding customer service and dedication to company guidelines.
  • Supported a local charity by providing weekly donations of cake to help those in need.
  • Raised £200 for cancer research.
  • Organized charity-based events that raised awareness and funds for important causes.
  • Recognized as a student achieving the highest punctuality and attendance.

Affiliations

  • painting, exploring creative outlets,long nature walks, and discovering music from different cultures.

Timeline

Cake baker/Designer

Lux cake
01.2021 - Current

Team member

Itsu (summer period)
06.2019 - 08.2019

Team member

Itsu (summer period)
06.2018 - 07.2018

Second Class Honours Upper Division - Computer Animation and Visual Effects

University of Portsmouth
09.2017 - 09.2020

team member

Itsu
10.2016 - 05.2017

Merit ULA LEVEL 3 Diploma in Animation and Gaming -

West Thames College
09.2015 - 05.2016

barista

Caffe Nero (Part-time)
04.2014 - 03.2016

5 A-C in GCSE including Maths and English -

Kingsley Academy
09.2008 - 06.2015
Ieva Dubinskaite