Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ieva Cebatoriute

Kirkcaldy,Fife

Summary

Knowledgeable Telephone Business Development Manager with experience in client management, sales strategy development and sales pitch presentations. Honest, confident and friendly communicator. Keeps up-to-date understanding of key markets, developing new strategies to capitalise on emerging customer trends, with particularly strong knowledge of Scotland`s market and challenges in the area. I do excel in fast-paced environments with challenging deadlines and can demonstrates excellent interpersonal and communication skills to establish connections and trust with intermediaries and colleagues.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work history

Telephone Business Development Manager

Lloyds Banking Group, Birmingham Midshires
Edinburgh
07.2022 - Current
  • Identified opportunities to drive business growth, diversification and expansion
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency
  • Developed personal skills and knowledge in mortgage industry, relationship management and data analysis, to efficiently support business needs
  • Cultivated and nurtured new relationships with intermediaries, stakeholders and other business areas
  • Reported to senior leadership on ongoing matters, intermediaries feedback, industry trends
  • Worked closely with field based Business Development Managers, to improve contact strategies and represent Birmingham Midshires to our Intermediaries

Mortgage Advisor

Lloyds Banking Group, Birmingham Midshires
03.2020 - 07.2022
  • Provided exceptional level of customer service at all stages of mortgage loan process.
  • Meticulously verified essential documents, regulatory compliance with financial laws in all documentation to maximise chance of approval.
  • Played crucial role in addressing initial complaints. Reviewed each case based on company policies, seeking fair and effective solutions.
  • Supported Team during system transition and launch, by creating new processes, training colleagues and gathering data for further development of the systems.
  • Worked closely with Business Development Managers, while resolving complex applications in order to ensure level of service and customer relationship management.


Phone Interviewer

Ipsos Mori
07.2019 - 03.2020
  • Conducting surveys over the phone for Government market research and gathering the data.

Hotel Deputy General Manager

The Scotsman Hotel
Edinburgh
05.2017 - 10.2018
  • Managed 73 bedroom boutique hotel with 3.3 million in annual revenue, while overseeing daily operations of the hotel ensuring highest level of service provided
  • Supervised management of housekeeping, front of house, food and beverage and maintenance, while monitoring their performance, labor cost, efficiency and proceeded discipline documents and terminations
  • Completing weekly payroll, monitoring holidays and wage trackers for 80 members of staff
  • P&L Management achieved profitability through revenue growth and cost control, while closely working with the General Manager and wide range of suppliers
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Enforced health and safety procedures to prioritise staff and customer wellbeing.


Operations Manager

The Scotsman Hotel
Edinburgh
08.2016 - 05.2017
  • Responsible for the smooth running of hotel with regards to Reception, Rooms Management and Housekeeping
  • Dealing with suppliers and proceeding purchase orders for all the departments
  • Completed weekly payroll and monitored holidays for 80 members of staff, assisting in smooth staff redundancies process
  • Assisted events and sales team and fully covering department duties in their absence, by providing quotes, preparing contracts and fully running the catering side of the events
  • Negotiated special deal with other businesses for use of facilities, during the sudden closure of the SPA facilities at the hotel and handled complaints in a professional manner
  • Managed the hotel operations during the transition period from liquidation into new ownership.

Front of House Manager

The Scotsman Hotel
06.2015 - 08.2016
  • Managed a team of front of house staff including scheduling, training and general supervision
  • Ensured the highest level of customer service to hotel guests and efficient complaint handling
  • Responsible for correct operations of POS system, balancing room inventory and allocations
  • Ensure efficient communication with other departments of the hotel
  • Managed guests special requests and completed it in a timely manner.
  • Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.

Deputy Manager

Stay Edinburgh City Apartments
01.2012 - 12.2014
  • Run 35 apartments as holiday lets in the city centre of Edinburgh
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget
  • Maintained the high level of the standards at the properties, to ensure continuous business growth and development
  • Dealing with after-hours customer calls, maintenance issues and direct reservations
  • Maintaining close relationships with Online Travel Agencies, to ensure best preferential rates are negotiated

Education

BA Public Administration -

Vytautas Magnus University
Lithuania
09.2007 - 06.2011

Skills

  • Strong influencing/relationship building and communication skills
  • Advanced people management skills with ability to reveal and develop new talents
  • Observant with strong self-assertiveness
  • Sales and negotiation skills
  • Strong customer journey development and complaint handling skills
  • Good attention to detail when completing data gathering reports and processing data
  • IT Skills (Microsoft Suite, Word Press, Hotelier Expert, Site Minder, Guest Centric, Opera, OTA Extranets, Procure Wizard, Micros, Omiga, MSP, PEGA, Resolve, PBA, r-Hub, currently learning Power BI and Python)

Timeline

Telephone Business Development Manager

Lloyds Banking Group, Birmingham Midshires
07.2022 - Current

Mortgage Advisor

Lloyds Banking Group, Birmingham Midshires
03.2020 - 07.2022

Phone Interviewer

Ipsos Mori
07.2019 - 03.2020

Hotel Deputy General Manager

The Scotsman Hotel
05.2017 - 10.2018

Operations Manager

The Scotsman Hotel
08.2016 - 05.2017

Front of House Manager

The Scotsman Hotel
06.2015 - 08.2016

Deputy Manager

Stay Edinburgh City Apartments
01.2012 - 12.2014

BA Public Administration -

Vytautas Magnus University
09.2007 - 06.2011
Ieva Cebatoriute