Ieuan Robert Murphy
Cardiff
Summary
Results-driven professional specialising in conflict management and customer service. Exhibits strong leadership and organisational skills while ensuring health and safety compliance and effective risk management. Experienced in incident reporting, team collaboration, and problem solving, with a focus on inventory control. Utilises Microsoft Office to enhance operational efficiency and support team success.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Barista
Chatime UK Ltd
Cardiff City Centre
2024.12 - 2025.03
- Delivered exceptional customer service in fast-paced hospitality environment, enhancing customer satisfaction.
- Took precise customer orders while ensuring professionalism and meticulous attention to detail, contributing to order accuracy.
- Addressed customer requests and resolved issues promptly, ensuring positive experiences and repeat business.
- Optimised workflow to handle high customer volume while maintaining service standards.
- Developed strong communication and interpersonal skills through regular customer interaction.
Customer Assistant
Tesco
Cardiff
2022.05 - 2022.09
- Provided personalised customer service to enhance satisfaction and loyalty.
- Oversaw stock levels and organised product displays to optimise customer experience.
- Supported inventory management and distribution to ensure product availability across the store.
- Worked collaboratively with colleagues to meet daily operational goals.
- Maintained a safe and organised working environment.
Education
BSc - Software Engineering
University of the West of England
Bristol 2023.09 - 2026.06
A Levels - Information Technology, Applied Sciences, Music Technology
St David’s Catholic College
Cardiff 2019.09 - 2021.06
GCSEs - Information Systems, Triple Science, Design Technology
Cantonian High School
Cardiff 2017.09 - 2019.06
Certificate of Higher Education - Computer Science
University of Hull
Hull 2021.09 - 2023.06
Skills
- Customer service
- Communication skills
- Team collaboration
- Problem solving
- Organisation and time management
- Leadership
- Conflict management
- Health and safety compliance
- Incident reporting
- Risk management
- Inventory control
- Microsoft Office proficiency
Certification
- SIA Door Supervisor Licence – Awarded by the Security Industry Authority (SIA) (June 2026 – Present)
- LASER Level 3 Award in Safe Use of Mechanical Restraints (Handcuffing)
- Body Worn Camera Training – Get Licensed
- Fire Marshal Certificate – Get Licensed
- Everyday Security Essentials – Get Licensed
- Risk Assessment Certificate – Get Licensed
- Behavioural Safety Certificate – Get Licensed
- Health & Safety in the Workplace – Get Licensed
- Mental Health First Aid Certificate – Get Licensed
- Cyber Security Certificate – Get Licensed
- Level 2 Food Hygiene Certificate
Additional information
- Available for security, event, hospitality security, and corporate security roles.
- Comfortable working in busy public environments.
- Able to remain calm and professional when dealing with challenging situations.
- Strong interest in developing a career within the security industry.
Timeline
Barista
Chatime UK Ltd
2024.12 - 2025.03
BSc - Software Engineering
University of the West of England
2023.09 - 2026.06
Customer Assistant
Tesco
2022.05 - 2022.09
Certificate of Higher Education - Computer Science
University of Hull
2021.09 - 2023.06
A Levels - Information Technology, Applied Sciences, Music Technology
St David’s Catholic College
2019.09 - 2021.06
GCSEs - Information Systems, Triple Science, Design Technology
Cantonian High School
2017.09 - 2019.06