Idris Mustapha
London
Summary
Dynamic professional with over 6 years experience in people management and operations. Passionate and accomplished in driving strategic people-led change to improve performance and culture.
Right to work in the UK (no visa sponsorship required)
References available on request
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Operations lead
Federal Inland Revenue Service (National Agency)
, Nigeria
08.2020 - 05.2023
- Managed a team of 4 responsible for payment recovery for all form of taxes under stamp duty
- Monitored and identified short, medium and long term staffing issues and designed and implemented onboarding programmes for 60 new starters
- Led talent planning sessions, advising senior management on compensation decisions based on benchmark data, job analysis, external competitiveness and applicable employment laws and regulations
- Supported senior management with the development and implementation of organisational development programmes to support the realisation of overarching business strategy
- Facilitated the recovery of duty tax payments worth c.16bn NGN (c. £29.6m), exceeding targets by 200%
- Mentored and trained over 50 staff on project management processes e.g. report writing, RAID management etc.
Operations and marketing manager
Zavati Group Limited (Multi-industry conglomerate)
, Nigeria
07.2019 - 08.2020
- Developed and executed talent strategies resulting in 30% increase in successful recruitment
- Managed talent and recruitment budgets (worth c. 200m NGN / £360k) across business units
- Designed a pay for performance structure that that increased staff retention by 25%
- Led business development and contract bidding, engaging in successful high net-worth negotiations worth c.10bn NGN (c.£18m) and originated new business worth c.2bn NGN (c£3.8m) across service lines
- Increased employee engagement and satisfaction by 35.5% in my first six months through the identification and utilisation of new employee relations channels previously not explored
- Coached over 20 staff on core marketing best practices and guided them through a model simulation from development of advertisement to running ads through to cross and on selling
Operations Lead
Banna Solutions (Professional services company)
, Nigeria
06.2017 - 07.2019
- Provided leadership to a multi-disciplinary sales team of technical specialists, overseeing installations and maintenance of national aerospace and air transport infrastructure
- Reduced combined costs for components and parts by 17% by initiating negotiations with stakeholders of suppliers
- Devised and delivered compulsory health and safety workshops to mitigate risk to employees
- Increased employee satisfaction by 48% - measured via a satisfaction survey - by improving internal communications and developing a comprehensive employee incentive program
Education
Diploma - Public Administration
Nigerian Defense Academy
Bachelor of Commerce - Management
Murdoch University
Dubai 01.2013 - 12.2016
Skills
- Programme management
- Business planning
- Recruitment
- Resource allocation
- Staff development
- Relationship building
- Cost reduction and containment
- Business administration
- Business development
Interests
Current affairs, International Politics and diplomacy, football
Languages
English
Native
Turkish
Intermediate
Technology & Applications
- MS Office including Visio and SharePoint, Power BI, Jira
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations lead
Federal Inland Revenue Service (National Agency)
08.2020 - 05.2023
Operations and marketing manager
Zavati Group Limited (Multi-industry conglomerate)
07.2019 - 08.2020
Operations Lead
Banna Solutions (Professional services company)
06.2017 - 07.2019
Bachelor of Commerce - Management
Murdoch University
01.2013 - 12.2016
Diploma - Public Administration
Nigerian Defense Academy
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