Idriis Mohamed
London,Lambeth
Summary
Dedicated Customer Service Professional with a strong background in cash handling and sales persuasion. Engaged customers through effective communication and problem-solving, while maintaining high standards of organisation and punctuality. Experienced Cashier and Courier, committed to delivering high-quality service and navigating challenges to ensure customer satisfaction.
Overview
14
14
years of post-secondary education
2
2
years of professional experience
Work history
Courier delivery driver
Quiver
London, Lambeth
2025.11 - 2026.03
- Utilised GPS systems to optimise route planning and expedite deliveries.
- Met tight deadlines by prioritising tasks effectively.
- Handled fragile items with care, eliminating damage during transit.
- Completed daily vehicle checks for reliable operations and minimised breakdowns.
- Collaborated closely with dispatch team for seamless delivery coordination.
- Inspected inventory prior to loading to ensure accuracy; ensured correct packages were delivered.
- Managed customer queries, resulting in enhanced satisfaction levels.
- Fostered positive relationships with customers through excellent communication skills.
- Maintained clean, safe vehicle to uphold company reputation.
Cashier assistant
Family retail business
Oxford, Oxfordshire
2025.06 - 2025.09
- Provided excellent customer service by maintaining a friendly and approachable demeanour.
- Handled high-volume customer interactions with patience and professionalism.
- Streamlined check-out process to enhance customer satisfaction.
- Accurately counted and organised cash to ensure proper transactions at the register.
- Adhered strictly to company policies regarding payment processing and security protocols.
- Resolved customer complaints successfully, promoting positive brand image.
- Assisted customers in locating products, improving shopping experience.
- Offered product recommendations based on customer needs and preferences.
- Worked additional shifts to ensure adequate staffing and meet customer demand.
- Provided support during stock replenishment tasks ensuring availability of products for customers at all times.
- Wrapped and bagged purchases for customers to easily carry items without damage.
Childcare assistant
Family childcare
London, Lambeth
2024.06 - 2024.09
- Fostered a safe, stimulating environment by observing behaviour and organising engaging, age-appropriate activities.
- Adapted childcare methods to cater for individual needs, enabling every child to thrive within the setting.
- Implemented creative strategies for managing conflict between children, resulting in a harmonious environment.
- Collaborated with staff to ensure consistent care strategies, enhancing children's overall development.
- Built strong relationships with children, strengthening their emotional security and comfort in the nursery.
- Assisted with meal preparation, ensuring dietary needs were met for healthier growth of the child.
- Built strong relationships with children, strengthening their emotional security and comfort in the nursery. with children for comfort and safety within the nursery.
Education
A-Levels - Business
Platanos College
London 2025.09 -
GCSEs - English
Platanos College
London 2020.09 - 2025.06
GCSEs - Maths
Platanos College
London 2020.09 - 2025.06
GCSEs - Science
Platanos College
London 2020.09 - 2025.06
Skills
- Delivery tracking
- Till management
- Cash handling
- Numeracy skills
- Mathematics
- Customer engagement
- Till management
- Strong organisation
- Verbal and written communication
- Confident communicator
- Patience and composure
- Strong organisation
- Confident and driven
- Timely and punctual
Timeline
Courier delivery driver
Quiver
2025.11 - 2026.03
A-Levels - Business
Platanos College
2025.09 -
Cashier assistant
Family retail business
2025.06 - 2025.09
Childcare assistant
Family childcare
2024.06 - 2024.09
GCSEs - English
Platanos College
2020.09 - 2025.06
GCSEs - Maths
Platanos College
2020.09 - 2025.06
GCSEs - Science
Platanos College
2020.09 - 2025.06