IDOWU BUKKY OYEKOYA
London
Summary
Hardworking professional with a wealth of experience in customer service positions; I am open to learning new skills and absorbing new ideas. I am currently working for Network Rail at Euston station, and I believe it’s time for a new challenge. I would like to start a new chapter in the transport sector with a TOC that offers the opportunity to grow both personally and professionally. I consider my customer service skills to be of the highest standard and possess the skill to thrive in customer-facing roles.
Overview
11
11
years of professional experience
Work History
Security officer / Customer service
Mite Contract Services
London, England
11.2024 - Current
- Patrolled premises regularly, contributing to a safe work environment.
- Checked ID cards and documented details in security log.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Worked in security control room to continuously monitor CCTV feeds.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
SECURITY OFFICER & CUSTOMER SERVICE
SHOW & EVENT SES SECURITY
HARLOW, CM19 5DY
05.2018 - 11.2024
- Customer service assistant.
- Crowd control specialist.
- Setting up one-way systems when required.
- Assisting customers with ticket purchase and travel information.
- Conducting security patrols, and reporting all faults on station to relevant people.
- SIO - Station Incident Officer.
- Provide training to new staff.
- Provide mobility assistance via buggy or wheelchair.
- My duty was to attend to customers, and help them with their queries.
- Delivering venue information in a clear, professional and concise manner.
CUSTOMER SERVICE AGENT
APCOA PARKING (UK) LTD.
KENSINGTON, LONDON
07.2014 - 05.2018
- My duty was to attend to customers, and help them with queries.
- Ensure the smooth operation of the parking lot parking booth during event days.
- Observing parking areas by patrolling on foot.
- Immediately contacted the control room in case of pedestrian or vehicle accidents, or other problems.
- Reports problems such as needed repairs, equipment failure, missing parking signs, and other general maintenance needs to supervisor and/or designated staff.
- Sitting in the parking office and viewing with electronic monitoring equipment.
- To ensure all the people coming in have proper parking.
- Ensuring that all visiting customers feel welcome
Education
Bachelor of Theology - Theology, Mission and Practice
University of Roehampton
LondonSkills
- Calm under pressure
- Great communication skills
- Supportive, team player
- Use initiative
- Fluent in English
- Fluent in Yoruba
- Passion for customer service
- Problem-solving skills
- Ability to learn
- Ability to develop
Custom
Security Industry Authority Training
Timeline
Security officer / Customer service
Mite Contract Services
11.2024 - Current
SECURITY OFFICER & CUSTOMER SERVICE
SHOW & EVENT SES SECURITY
05.2018 - 11.2024
CUSTOMER SERVICE AGENT
APCOA PARKING (UK) LTD.
07.2014 - 05.2018
Bachelor of Theology - Theology, Mission and Practice
University of Roehampton
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