Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Certification
References
Timeline
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IDONGESIT EVANS UDOFIA

Abuja

Summary

Experienced professional with a strong background in the hospitality and aviation industries, demonstrating advanced communication, diplomacy tactics, and exceptional customer service skills. Proficient in managing high-pressure situations, ensuring passenger safety through aircraft evacuation competence, and providing specialised care for unaccompanied minors. Adept at teamwork, adaptability, and leveraging computer literacy to enhance operational efficiency. Committed to delivering excellence in service while fostering a safe and welcoming environment.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Senior Cabin Crew Member (SCCM) / Purser

Ibom Air
2024.05 - 2026.04
  • Ensuring safety and security of passengers onboard aircraft.
  • Supervising and coordinating cabin crew activities.
  • Managing in-flight service and customer experience.
  • Handling emergencies and completing reports.
  • Ensured passenger safety by conducting pre-flight checks and demonstrating safety procedures.
  • Adhered strictly to aviation regulations for consistent compliance records.
  • Updated passenger manifest accurately before each departure ensuring correct information is always available on board.
  • Administered first aid when necessary, prioritising passenger wellbeing.

Cabin Crew Member

Ibom Air
2019.03 - 2024.05
  • Delivering excellent onboard customer service.
  • Ensuring compliance with safety procedures.
  • Assisting passengers during flights.
  • Supporting team communication and operations.
  • Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
  • Assisted with passenger boarding, luggage stowage, and seating arrangements for smooth flight operations.

Sales Manager

Bassey Supermarket
2009.06 - 2019.02
  • Managed daily sales operations and staff supervision.
  • Increased revenue through customer engagement.
  • Maintained inventory and stock control.
  • Oversaw general store operations.

Education

B.Sc. - Business Management

University of Uyo
Akwa Ibom State

Skills

  • Customer Service
  • Communication
  • Adaptability
  • Teamwork
  • Computer Literacy
  • Ability to work under pressure
  • Hospitality industry experience
  • Advanced communication
  • Diplomacy tactics
  • Unaccompanied minors care
  • Aircraft evacuation competence

Personal Information

  • Title: Senior Cabin Crew Member
  • Date of birth: 10th July, 1992
  • Gender: Female
  • Nationality: Nigerian

Languages

English
Advanced (C1)

Certification

• 2025 Cabin Crew Recurrent Course, CRJ900 (2022 – 2025)

Ibom Air, Ibom Airlines Limited

• 2024 Senior Cabin Crew Member (SCCM) / Purser (2024 till present)

Ibom Air, Ibom Airlines Limited

• 2024 Senior Cabin Crew Member (SCCM) Leadership Training Ibom Air,

Ibom Airlines Limited

• 2023 Cabin Crew Attestation (EASA)

JETSTREAM Aviation Training & Services, Greece

• 2023 Airbus A320 Conversion Course

JETSTREAM Aviation Academy, Athens

• 2023 Initial Safety Training Course

JETSTREAM Aviation Academy, Athens

• 2022 First-Aid and Aviation Medicine Course

KUPA Aerospace Clinic

• 2022 Joint Crew Resource Management Course

Aerokeys Limited

• 2022 Safety Management Systems

Ibom Air, Ibom Airlines Limited

• 2022 AVSEC Awareness Course

Languard Security Limited

• 2022 Cabin Crew Licence, Airbus A220-300

EgyptAir, Arab Republic of Egypt

• 2022 EF Standard English Test Certificate (C1 – Advanced) EF SET

• 2021 Cabin Crew Recurrent Course, CRJ900

Aerokeys Nigeria Limited, Abuja

• 2020 Cabin Crew Recurrent Course, CRJ900

Aerokeys Nigeria Limited, Abuja

• 2020 Human Factors in Ground Operations

Aeroconsult Aviation Training Centre, Lagos

• 2020 Infection Prevention and Control (IPC) for Novel Coronavirus (COVID 19)

World Health Organisation (WHO)

• 2020 COVID-19: How to put on and remove personal protective equipment (PPE)

World Health Organization (WHO)

• 2020 Coronavirus (COVID-19)

AirportCollege.com, HOTT Helsinki Airport, Finland

• 2019 AVSEC Awareness Course

Languard Security Limited

• 2019 Safety Management Systems (SMS) Awareness

Aeroconsult Aviation Training Centre, Lagos

• 2019 Cabin Crew Licence Nigerian Civil Aviation Authority (NCAA)

• 2019 Certificate of Attendance, Cabin Crew Initial Course & Bombardier CRJ900 Conversion

• 2019 Certificate of Attendance (Indoctrination Training) Ibom Air,

Ibom Airlines Limited, Victor Attah International Airport, Uyo

References

References available upon request.

Timeline

Senior Cabin Crew Member (SCCM) / Purser

Ibom Air
2024.05 - 2026.04

Cabin Crew Member

Ibom Air
2019.03 - 2024.05

Sales Manager

Bassey Supermarket
2009.06 - 2019.02

B.Sc. - Business Management

University of Uyo
IDONGESIT EVANS UDOFIA