Idil Ismail

• Communicating clearly and concisely with all internal and external business partners to drive business opportunities.
• Supporting team to ensure customer first experience is delivered consistently.
• Ensuring store is maintained in line with company policies and procedures.

My role as supervisor at Whistles has allowed me to continue to develop my skills as team leader, whilst supporting and assisting both the deputy manager and store manager in day-to-day tasks.

• Working closely with managers making sure customers get great products and friendly service from motivated team.
• Responsible for managing and motivating large team of sales staff.
• Increased sales by 10%.
• Managed daily operations to increase productivity.

Taking on supervisor role at Warehouse was opportunity for me to take next step from sales advisor, taking on further responsibility and duties such as.

• Implemented company policies effectively, maintained high standards of service delivery.
• Managed over 50 customer calls per day.
• Provided constructive feedback to staff for improved performance levels.
• Maintained an organised shop floor whilst boosting operational efficiency.

• Answered 100 over telephone calls per day, compiling detailed notes and promptly forwarding as required.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Contributed to team effort by accomplishing related results as needed.