Idaraobong Ekpuk
DUDLEY,West Midlands
Summary
Dynamic, flexible and performance-driven professional with six years of client relations and marketing experience and ten months health care experience with a focus on customer service and team collaboration. Skilled in market research and strategy development to achieve measurable results. I am seeking opportunities to contribute to organizational and personal growth.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Health care assistant
Exemplar Health Care
Tipton, Sandwell
07.2024 - Current
- Encourage independence and social interaction among service users.
- Supporting daily living activities, including personal hygiene, meal preparation, and household chores, retaining comfort, independence and dignity.
- Collaborated with nurses to provide comprehensive patient care, ensuring smooth recovery path.
- Follow each client’s unique care plan tailored to their specific needs.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Handled challenging behavior from dementia-affected individuals effectively without resorting to force or intimidation.
- Monitored client health conditions and reported immediate issues to manager.
Volunteer Home Carer
Courage Healthcare West Midlands
Netherton, Dudley
03.2024 - 07.2024
- Maintained a clean and safe home environment for patients to promote their wellbeing.
- Administered medication as prescribed to manage health conditions effectively.
- Assisted clients with mobility issues to increase independence and confidence.
- Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
- Utilised lifting equipment correctly to move disabled or frail patients safely around the home environment.
- Maintained strict levels of confidentiality regarding personal information and medical records; adhering strictly to data protection regulations.
- Handled emergency situations calmly; contacting relevant medical teams efficiently when necessary.
Marketing executive
Scent Arcade Limited
Lagos, Nigeria
12.2021 - 01.2024
- Conducted market research to develop tailored marketing plans
- Achieved a 10% increase in market penetration through effective plan execution
- Implemented innovative sales strategies resulting in a 25% increase in closed sales
- Contributed to a 20% increase in brand visibility through marketing campaigns resulting in significant audience engagement
- Boosted customer retention by implementing effective email marketing tactics.
- Improved customer support, leading to a 17% increase in customer retention
- Devised creative content for advertising purposes, increasing consumer engagement.
Client relationship officer
Perfume Best Buy
Lagos, Nigeria
05.2021 - 09.2021
- Addressed customer inquiries and resolving issues promptly and courteously.
- Provided information about products or services and assisting customers with their purchases.
- Processed orders, returns, and exchanges efficiently and accurately.
- Maintained a positive and professional attitude in all customer interactions.
- Kept a detailed record of customer interactions and transactions.
- Streamlined internal processes, enhancing efficiency in dealing with client issues.
- Resolved customer complaints promptly, ensuring a reduction in escalations.
- Developed robust CRM strategies that enhanced client engagement levels significantly.
- Managed multiple accounts simultaneously, demonstrating excellent organisational skills and attention to detail.
Client relationship manager
Gramen Petroserve Nigeria Ltd
Calabar, Nigeria
05.2018 - 12.2019
- Implemented process improvements reducing order processing time by 40%
- Managed vendor relationships to minimize stockout
- Built customer trust through targeted problem-solving, improving satisfaction
- Providing information about products or services and assisting customers with their purchases.
- Handling complaints and finding solutions to ensure customer satisfaction.
- Streamlined communication channels for improved customer satisfaction.
- Led feedback initiatives to continuously improve performance.
Education
Bachelor of Arts - French Language and Communication Studies
University of Calabar
Calabar, Nigeria 01.2013 - 06.2019
Diploma of Higher Education - Francais Langue Etrangere (FLE)
CIREL Village du Benin
Lome, Togo 01.2016 - 12.2016
Skills
- Exceptional communicator
- Customer Service
- Proficiency in French (Verbal and Written)
- Administrative Skills
- Proficient in Microsoft Applications
- Critical Thinking
- Creative Problem Solving
- Teamwork and Collaboration
- Innovation
- Research and Analytic Skills
- Organizational standards
- Care management
- Documentation development and Reporting
Affiliations
- Buying and Selling
- Traveling
Languages
English
Proficient (C2)
French
Intermediate (B1)
Timeline
Health care assistant
Exemplar Health Care
07.2024 - Current
Volunteer Home Carer
Courage Healthcare West Midlands
03.2024 - 07.2024
Marketing executive
Scent Arcade Limited
12.2021 - 01.2024
Client relationship officer
Perfume Best Buy
05.2021 - 09.2021
Client relationship manager
Gramen Petroserve Nigeria Ltd
05.2018 - 12.2019
Diploma of Higher Education - Francais Langue Etrangere (FLE)
CIREL Village du Benin
01.2016 - 12.2016
Bachelor of Arts - French Language and Communication Studies
University of Calabar
01.2013 - 06.2019
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