Open To Work
Idara Ekanem
Manchester
Summary
Compassionate and highly organised Front Desk Receptionist with over four years of experience supporting front-of-house operations in care, community, and customer-focused environments. Skilled in welcoming patients, visitors, and professionals while ensuring a calm, supportive, and professional reception environment. Experienced in managing high volumes of enquiries, coordinating appointments, maintaining confidential records, and supporting multidisciplinary teams. Known for strong communication skills, empathy, and the ability to remain calm and professional in busy healthcare settings while delivering person-centred service.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Receptionist Supervisor
Bedspace Resource Ltd
01.2022 - 05.2026
- Supervised and coordinated front desk operations within a supported accommodation and care environment.
- Welcomed residents, visitors, and professionals while maintaining a safe, professional reception area.
- Acted as a key point of contact between residents, families, healthcare professionals, and external agencies.
- Managed high volumes of telephone and in-person enquiries and directed individuals to appropriate services.
- Maintained accurate records and documentation in line with GDPR and organisational policies.
- Supported staff coordination and rota planning to ensure smooth daily operations.
- Handled sensitive situations with empathy, professionalism, and discretion.
- Promoted a respectful and inclusive environment for vulnerable individuals and service users.
Front Desk Receptionist
Women Youth and Children Upliftment Foundation
04.2019 - 12.2021
- Provided a warm, professional welcome to service users, visitors, and partner organisations.
- Managed incoming calls, emails, and enquiries ensuring accurate information and timely responses.
- Supported administrative tasks including appointment coordination, document management, and data entry.
- Maintained strict confidentiality when handling sensitive information relating to women, children, and families.
- Assisted staff with day-to-day office coordination to support smooth service delivery.
Education
LLB -
Salford University
Manchester 07.2026
Higher Diploma - Law
The Manchester College
UK09.2023
GCSEs - including Maths and English
Estate Model High School
Nigeria06.2018
Skills
Front Desk & Reception Operations
Patient and Visitor Support
Appointment Scheduling & Administrative Support
Telephone and Email Enquiry Handling
Confidentiality & GDPR Compliance
Compassionate Customer Service
Communication with Multidisciplinary Teams
Conflict Resolution & De-escalation
Microsoft Office (Word, Excel) and Digital Record Systems
Organisation and Multitasking in Busy Environments
Certification
Level 2 Cyber Security Certificate
References
Available upon request
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
£27000/yr - £200000/yrTimeline
Receptionist Supervisor
Bedspace Resource Ltd
01.2022 - 05.2026
Front Desk Receptionist
Women Youth and Children Upliftment Foundation
04.2019 - 12.2021
GCSEs - including Maths and English
Estate Model High School
Higher Diploma - Law
The Manchester College
LLB -
Salford University