Summary
Overview
Work History
Education
Skills
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Additional Information
Timeline
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Ibukunoluwa Elizabeth Yussuf

Armley, Leeds

Summary

A highly organised and detail-oriented administrator with extensive experience in providing exceptional administrative support in fast-paced environments. Skilled in onboarding, maintaining compliance, and streamlining operational processes, I thrive in roles that require multitasking, collaboration, and delivering a positive employee experience. I am passionate about contributing to a seamless People Operations function and fostering a welcoming and efficient onboarding process.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Admissions Officer

Global Banking School
Leeds, UK
03.2023 - 01.2025
  • Coordinated onboarding processes for new students, including contract preparation, system setup, and providing guidance throughout the admissions process
  • Served as a point of contact for applicants, addressing queries and resolving issues efficiently to ensure a positive experience
  • Conducted compliance checks, maintained accurate records in CRM systems, and monitored application statuses to ensure deadlines were met
  • Collaborated with cross-functional teams to streamline operations, resulting in a 15% improvement in processing efficiency
  • Provided weekly and monthly reports on admissions data to senior leadership, identifying trends and recommending process improvements

Customer Consultant

Wescot Credit Services
Hull
10.2022 - 02.2023
  • Provided administrative support in a high-pressure environment, handling customer onboarding and account updates
  • Maintained compliance with data protection standards while processing sensitive customer information
  • Created and maintained detailed records, contributing to a 90% accuracy rate in documentation processing

Student Ambassador

The University of Hull
Hull
12.2021 - 10.2022
  • Supported onboarding and orientation events for new students, delivering presentations and answering queries
  • Acted as a point of contact for prospective students, addressing inquiries via social media and email with professionalism and empathy

Client Relations Officer

Pave HQ
Lagos
11.2020 - 08.2021
  • Managed onboarding for over 50 international students, ensuring a smooth transition and compliance with visa requirements
  • Maintained relationships with third-party vendors, including education partners, to ensure efficient processing of applications
  • Coordinated and hosted 20+ onboarding and support events, improving the overall experience for students and partners
  • Monitored and reported on application progress, maintaining data accuracy and compliance with regulatory requirements

Education

B.A. - History and International Studies

Ajayi Crowther University
Oyo
07.2016 - 07.2019

MA - Incarceration

The University of Hull
Hull, United Kingdom
09.2021 - 08.2022

Skills

  • Attention to details
  • Strong administrative and organisational abilities
  • Proactive and positive approach to work
  • Multi-tasking and working under pressure
  • Time management
  • Effective communication and problem-solving skills

Additional Information

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Knowledge of data management and CRM software (e.g. ZOHO and HubSpot). Flexible and adaptable to hybrid working environments. Committed to fostering diversity, inclusion, and positive employee experiences

Timeline

Admissions Officer

Global Banking School
03.2023 - 01.2025

Customer Consultant

Wescot Credit Services
10.2022 - 02.2023

Student Ambassador

The University of Hull
12.2021 - 10.2022

MA - Incarceration

The University of Hull
09.2021 - 08.2022

Client Relations Officer

Pave HQ
11.2020 - 08.2021

B.A. - History and International Studies

Ajayi Crowther University
07.2016 - 07.2019

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Ibukunoluwa Elizabeth Yussuf