Watching football
Ibukun Komolafe
Banking
Manchester,United Kingdom
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base.
Diligent customer service executive with experience managing phone, online and consultative communications with customers. Proactively identified business opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Business Development Manager
Cooperative Mortgage Bank
Akure, Nigeria
01.2019 - 08.2022
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Created reports and presentations detailing business development activities.
- Kept meticulous client notes and updated account information in company databases.
- Negotiated, prepared and signed contracts with clients.
- Worked with existing customers to increase purchases of products and services.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Devised effective marketing, sales and other promotional initiatives.
- Represented company and promoted products at conferences and industry events.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Generated new business with marketing initiatives and strategic plans.
- Collaborated with sales and marketing departments to support project rollout.
Customer Service Advisor
Cooperative Mortgage Bank
Ibadan, Nigeria
01.2017 - 01.2019
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Representative
Access Bank Plc
Bodija Ibadan, Nigeria
11.2013 - 12.2016
- Created customer support strategies to increase customer retention.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Explained charges, fees, terms of sales and service agreements to over 50 customers daily.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Provided primary customer support to internal and external customers.
Education
Bsc - Business Administration
Lead City University
Ibadan, Oyo State Nigeria. 01.2016 - 11.2018
B.Tech - Agronomy
Ladoke Akintola University of Technology
Ogbomosho Oyo State,Nigeria. 01.2005 - 11.2010
Skills
Business development and planning
Operations
Sales expertise
Account management
New Business Development
Staff Management
Product and service sales
Marketing
Certification
INTERNATIONAL CUSTOMER SERVICE ASSOCIATION (ICSA) – ROCKHURST UNIVERSITY USA.
Accomplishments
- Won "best manager of the month" for meeting quarterly target.
Interests
Timeline
Business Development Manager
Cooperative Mortgage Bank
01.2019 - 08.2022
Customer Service Advisor
Cooperative Mortgage Bank
01.2017 - 01.2019
Bsc - Business Administration
Lead City University
01.2016 - 11.2018
Customer Service Representative
Access Bank Plc
11.2013 - 12.2016
B.Tech - Agronomy
Ladoke Akintola University of Technology
01.2005 - 11.2010