Ibtisam Saeed

• As a Checkout Operator at Tesco, my responsibilities include serving customers at the checkout to ensure they have a seamless and personalised experience
• I am responsible for delivering department routines and handling products with care to maintain quality while championing efforts to reduce food waste
• I strictly follow company policies and adhere to health and safety guidelines to ensure a safe environment for customers and colleagues
• My role involves being knowledgeable about the store's products and services and providing great customer service by helping customers find what they need and answering their queries
• I am also part of a collaborative team, working effectively with my colleagues to create a positive and supportive work environment
• Additionally, I take pride in greeting customers with a smile, building rapport to ensure they have an enjoyable shopping trip, and making decisions that contribute to a positive customer experience

• As a Sales Assistant at Primark, my responsibilities included providing excellent customer service by assisting with purchases, returns, and helping customers with sizing or style inquiries
• I was also responsible for maintaining an organised and appealing shop floor, including keeping shelves fully stocked and fitting rooms tidy while ensuring that the stockroom was well-arranged and efficient
• Additionally, I worked on the tills, delivering a fast, friendly, and efficient experience for customers, processing queries, voids, and returns as needed
• I was involved in receiving and unpacking new deliveries, ensuring all products were accurately priced and presented to Primark's high standards
• This role required strong organisational skills, attention to detail, and the ability to work well both independently and within a team
• I developed effective communication skills and a passion for creating positive customer experiences while maintaining a positive attitude and willingness to learn
• Reason for Leaving: I left this position to fully focus on my studies as my university term resumed in a different city, making it difficult to continue working

• As a Customer Advisor at B&Q, I played a key role in assisting customers with their home improvement projects
• My primary responsibilities included working at the paint mixing desk, where I used my training to help customers select and mix the perfect paints for their needs
• I also managed stock, set up product displays, and ensured the store consistently maintained a high standard of presentation
• When the COVID-19 pandemic impacted store operations, I adapted to various roles, including fulfilling 'Click and Collect' orders and working at the customer service desk
• This involved handling customer queries, processing returns and refunds, and resolving complaints, all while delivering excellent customer service
• My focus was always on creating a positive and seamless experience for each customer, ensuring their needs were met with efficiency and care
• This role required strong communication skills, adaptability, and the ability to work well under pressure
• Reason for leaving: I started University in London and would have been unable to commute every week

• Under the direct supervision of the academy site team, I assisted in the setup of exam desks and setting up of rooms for weekend lettings
• There were also times when I was required to help with the setup of parent's evenings, which could include setting up parent's evening information boards and the setting up tables and chairs
• I helped manage the rooms and ensure all conditions were met for a flawless meeting/ gathering
• I was occasionally in charge of supervising my fellow students with management tasks
• I also, on the occasion that there is a buffet, helped serve guests who showed up for evening shows (e.g., awards evenings, sports evenings, and performances)
• Reason for leaving: I quit so I could focus on my A-level revision

• During my work experience at Apricot, I took on the role of a Sales Advisor, where I was involved in a variety of tasks to support the store's operations
• My responsibilities included managing the storeroom, assisting customers on the shop floor, providing fitting room supervision, and maintaining the overall organisation and presentation of the store
• I also assisted with daily opening and closing tasks, including handling stock replenishment and ensuring that all areas met the store's high housekeeping standards
• Reason for leaving: This position was part of my Year 10 work experience week, which concluded after one and a half weeks, as planned

• Graduated with a Class II Upper Division (2:1) in Psychology with Cognitive and Clinical Neuroscience, covering cognitive processes, psychological principles, and clinical applications. As part of my integrated professional training, I spent a year at RMIT University in Vietnam, where I completed specialized psychology and language courses, including Japanese.
• Classification: Class II Upper Division (2:1)
• Study Abroad: Psychology and Language Studies - RMIT University, Vietnam
• Dissertation: EFFECTS OF CAFFEINE AND NICOTINE ON vEAR

Qualifications:

• A-Levels: Completed during the disruptions of the COVID-19 pandemic. Grades included:

- Merit in Applied Science

- B in Sociology

- C in Psychology

Extracurricular Activity:

Peer Mentor, 2018-2020

During Year 12 and 13, I volunteered as a peer mentor, supporting younger students, especially those with English as a second language or behavioural challenges. I conducted weekly mentoring sessions, where I adapted my approach based on the needs of each student—engaging in reading activities for language learners and helping students with behavioural issues set achievable goals. This role provided me with valuable experience in communication, mentoring, and tailoring support to individual needs. I reported progress to the programme leader at the end of each term.

Qualifications:

• GCSEs: 8 GCSEs, all graded 5 and above, including:

- 5 in Mathematics
- 6/6 in Combined Science
- 6 and 8 in English Language and English Literature

Extracurricular Activities:

• Member of Netball Club, 2015 to 2018
• Completed the National Citizen Service (NCS) programme, 2018: Participated in community and residential activities designed to develop key skills for the future, including teamwork, leadership, and social responsibility.