Security
Hi, I’m
IBRAHIM BABANGIDA HAMZA
Business Relationship Manager
Newcastle Upon Tyne
Summary
Business Relationship Manager experienced in enhancing client engagement and satisfaction through tailored financial solutions. Improved service standards and client retention by 30% through effective relationship management and team leadership. Focused on creating lasting business partnerships and exceeding organizational goals through strategic planning and collaboration.
Overview
1
Language
5
Certifications
6
years of professional experience
4
years of post-secondary education
Work History
Moniepoint Microfinance Bank
Business Relationship Manager
02.2021 - 09.2026
Job overview
- Developed tailored financial products in response to client needs, increasing engagement and retention.
- Cultivated strong relationships with clients to enhance service delivery and satisfaction.
- Analyzed client feedback to identify areas for improvement and implement strategic solutions.
- Collaborated with cross-functional teams to ensure seamless execution of business initiatives.
- Onboarding new business owners.
- Distribute POS terminals and marketing materials to onboarded Business Owners.
- Developed a Retail Agent Network required to promote the Business Owner Services to Customers.
- Monitor and ensure that Business Owners meet performance targets as may be determined by TeamApt from time to time.
- Give periodic market insights to other Business Relationship Managers, as well as refer to TeamApt, Business Owners with identified potentials to become Business Relationship managers
- Mentored junior staff on best practices for client management and relationship-building techniques.
- Spearheaded training programs that improved team performance and service standards across departments.
- Implemented process improvements that streamlined operations, enhancing efficiency and client experience.
Education
EBONYI STATE UNIVERSITYEBONYI STATE, NIGERIA
Bachelor of Science from Computer Science (First Class Honours)
12.2019 - 12.2023
University Overview
- Elected Course Representative for Computer science department 2019 set.
- Awarded PTDF scholarship 2026, Federal scholarship award 2022.
- Continuing education in Msc Robotics and Artificial Intelligence in Newcastle University United Kingdom.
- Member of Member of society of Petroleum Engineers, 2025 to 2026, Member of Nigeria Computer Society, 2025 to 2026, Member of International Cybersecurity And Digital Forensics Academy, 2025 to 2026.
- Graduated with First class Honours.
Skills
Client engagement
Relationship management
Client relations
Team leadership
Operations management
Workload management
Attention to detail
Effective communication
Communication skills
Client relationship management
Client presentations
Certification
Bachelor of Science
Interests
Banking
Administration
Care work
Business relationship manager
Sales person
Teaching
Learning
Experienced, resourceful, fast learning and intelligent young man seeking to be employed in the field of computing (tech) and other related work fields like business. My objective is to develop my skills through work so as to meet up with the current and future trends which will equip me to work efficiently for the growth of my employer's company. Thrives working in a dynamic environment that call for exceptional adaptability, flexibility, and effective collaboration and teamwork with and within teams.
Timeline
Business Relationship Manager
Moniepoint Microfinance Bank
02.2021 - 09.2026
EBONYI STATE UNIVERSITY
Bachelor of Science from Computer Science (First Class Honours)
12.2019 - 12.2023