Ibrahim Salami
Denby,United Kingdom
Summary
Project planner with extensive experience in operational and project scheduling using Oracle Primavera P6 and SAP.
Proficient in resource planning, progress tracking, reporting, and risk management in dynamic environments.
Collaborated with cross-functional teams to enhance project timelines and workflow efficiency, enabling informed decision-making through precise reporting and schedule analysis.
Strong knowledge of project governance, stakeholder communication, and PMO support practices.
Overview
5
5
years of professional experience
Work history
Operational Specialist/ Planner
Concentrix / GE HealthCare Technologies Inc
Derby, United Kingdom
2024.11 - 2026.05
- Developed, monitored, and updated detailed project schedules using Primavera P6 and SAP to ensure alignment with strategic business objectives
- Prepared short- and long-term resource plans, optimizing manpower and material allocation to meet project milestones
- Analyzed progress data, KPIs, and variance reports, recommending corrective actions to minimize delays and costs
- Coordinated with project managers, engineers, and cross-functional teams to resolve scheduling conflicts and maintain smooth workflows
- Produced detailed dashboards and reports for senior management to support decision-making and performance tracking
- Conducted risk assessments and implemented mitigation strategies to reduce schedule slippage
- Streamlined planning processes by introducing automated reporting tools, reducing manual workload and improving accuracy
- Supported tendering and business development activities by preparing time schedules, project forecasts, and resource estimates
- Planned and coordinated daily field service activities for engineers across multiple customer locations
- Scheduled preventive maintenance, installations, repairs, and emergency service calls for medical equipment
- Managed engineer availability, workload allocation, and appointment scheduling to optimise service delivery
- Coordinated spare parts ordering, tracking, and delivery to support timely completion of service jobs
- Monitored service requests and prioritised urgent technical issues to minimise equipment downtime
- Provided first-line technical support to customers and field engineers regarding equipment and system issues
- Maintained accurate service schedules, job records, and planning documentation using internal systems
- Liaised with hospitals, clinics, suppliers, and internal departments to ensure smooth operational coordination
Customer Service Representative
Webhelp - GTRailway Services – Gatwick Train
Derby
2023.01 - 2024.10
- Provided operational and customer support services across Thameslink, Gatwick Express, and Southern Railway networks
- Assisted passengers with travel enquiries, ticketing issues, delays, cancellations, and journey planning
- Monitored train service operations and communicated real-time updates to customers during service disruptions
- Coordinated with station teams, control centres, and operational departments to support smooth railway operations
- Responded promptly to customer complaints, incidents, and escalation cases while maintaining high service standards
- Maintained accurate records of incidents, operational issues, and customer interactions using internal systems
- Supported crowd management and passenger flow during peak travel periods and service disruptions
- Handles phone, chat, or email inquiries, answers questions, and resolves issues
- Assists customers with troubleshooting and resolving technical or product-related problems
- Manages high volumes of customer calls, often in inbound (support) or outbound (sales/follow-up) environments
- Builds and maintains long-term relationships with key customers to improve satisfaction and loyalty
- Manages specific customer accounts, ensuring their needs are met and upselling services where appropriate
- Handles complex customer complaints that frontline reps can't resolve, ensuring customer satisfaction
Team Leader Manager
Lolat global multi-biz ltd
Lagos, Nigeria
2021.05 - 2022.12
- Generate sales leads, handle clients' complaints/ inquiries and follow up to ensure resolution
- Managed and worked closely with Customer Service Representative and other subordinates, to maintain excellent service delivery
- Keep records of customer interactions and process customers' accounts and documents
- Registered, tracked, and ensured timely input of acquired materials on the company's website
IT Support Assistant
Access Bank PLC
Lagos, Nigeria
2020.12 - 2021.04
- Provided first-line IT support to bank staff across multiple departments and branches
- Diagnosed and resolved hardware, software, network, and system-related issues
- Installed, configured, and maintained desktop computers, printers, scanners, and banking applications
- Supported users with password resets, account access, and Active Directory administration
- Logged, tracked, and escalated technical support tickets to ensure timely resolution
- Assisted with troubleshooting internet connectivity, email, and VPN access issues
- Maintained and updated IT inventory records, system documentation, and asset registers
- Performed routine system checks, software updates, and antivirus maintenance
- Supported ATM monitoring and basic troubleshooting activities where required
- Assisted with system backups, data recovery processes, and security compliance procedures
- Provided technical support during software deployments and system upgrades
- Trained staff on basic IT procedures, cybersecurity awareness, and system usage
- Collaborated with network engineers and senior IT staff to resolve complex technical issues
- Ensured compliance with bank IT policies, data protection standards, and confidentiality procedures
- Monitored system performance and reported recurring technical problems for improvement
- Supported remote users through phone, email, Microsoft Teams, or remote-access tools
- Assisted with maintaining uninterrupted IT operations to support daily banking activities
- Coordinated with vendors and service providers for hardware repairs and maintenance
- Responded promptly to technical incidents to minimise operational downtime
- Maintained professionalism while handling sensitive customer and banking information
Education
Master's - International Business & Marketing
United Kingdom
United Kingdom 08/2022 - 11/2023
Bachelor Of Business Administration - Entrepreneurship
Lead City University
Ibadan, Nigeria 2016.09 - 05/2020
Skills
- Project Planning & Scheduling
- Primavera P6
- SAP
- Resource & Capacity Planning
- KPI & Variance Reporting
- Schedule Monitoring & Analysis
- Risk Assessment & Mitigation
- Cross-Functional Team Coordination
- Stakeholder Communication
- PMO & Governance Support
- Workflow Optimisation
- Data Analysis & Reporting
- Microsoft Excel & PowerPoint & Microsoft Project
- Operational Planning
- Process Improvement
- Dashboard Reporting
- Planning Documentation Management
- Team Collaboration
- Customer & Client Relationship Management
References
References available upon request.
TOOLS & SYSTEMS
- CRM Systems (e.g. Salesforce)
- Microsoft Office
- Microsoft Project
- Microsoft Excel
- Microsoft Teams
- Virtual Meeting Tools
- IT Support
- Planning tools
- PowerPoint
- Primavera P6
- SAP
- Power BI
- ServiceNow
- Jira
- Smartsheet
Timeline
Operational Specialist/ Planner
Concentrix / GE HealthCare Technologies Inc
2024.11 - 2026.05
Customer Service Representative
Webhelp - GTRailway Services – Gatwick Train
2023.01 - 2024.10
Team Leader Manager
Lolat global multi-biz ltd
2021.05 - 2022.12
IT Support Assistant
Access Bank PLC
2020.12 - 2021.04
Bachelor Of Business Administration - Entrepreneurship
Lead City University
2016.09 - 05/2020
Master's - International Business & Marketing
United Kingdom
08/2022 - 11/2023