Ibrahim Rashid

Currently leading business analysis for digital transformation initiatives at KuroHealth, a health tech company, modernising B2B operations and clinical services through technology and agile delivery.

- Agile Delivery & Requirements Engineering: Serve as the bridge between delivery teams and product leadership, translating business goals into Epics, User Stories, and actionable product requirements using Jira.

- Process Mapping & Re-engineering: Facilitated workshops with stakeholders across clinical operations and IT to map As-Is and To-Be processes using BPMN. Projects focused on patient intake triage, back-office efficiency, and automation of repetitive tasks.

- Digital Triage Project: Delivered a major feature that introduced intelligent digital triage workflows, improving patient routing and clinical prioritisation. Collaborated with cross-functional teams to align design, compliance, and AI integration.

- Invoicing Automation Project: Led the end-to-end process improvement of the invoicing cycle, identifying key bottlenecks and implementing streamlined data rules and integrations. Resulted in measurable reductions in manual effort and billing errors.

- AI Integration & Agents: Worked closely with technical teams to pilot the use of AI Agents for process automation, task assignment, and triage support. Contributed to prompt engineering and testing of LLM-powered decision-making layers.

- SaaS & Low-Code Platform Exposure: Gained hands-on exposure to low-code configuration, including work aligned with tools such as Microsoft Power Platform, enabling more scalable, flexible delivery of B2B features.

Sr Business Analyst - Fintech Specializing in Ethically Compliant Finance Solutions (Amazon Web Services)

• Agile Methodology & Stakeholder Engagement : Expert in Agile lifecycle management, streamlining ticketing processes, and facilitating effective communication between business stakeholders and engineering teams. Led creative Agile ceremonies, including sprint planning, retrospectives, and refinement sessions. Proven ability to gather requirements and provide strategic updates to senior stakeholders.
• Cross-Functional Collaboration & Product Development : Spearheaded mission-critical projects, supported the transition to a tribe structure, and defined product roadmaps. Experienced in developing detailed user stories and acceptance criteria to drive product development.
• Workshops, Training & Process Improvement : Led digital transformation workshops, mentored junior analysts, and conducted training sessions. Skilled in conducting comprehensive assessments of business processes and identifying areas for optimization to enhance operational efficiency.
• Performance Reporting & Change Management : Monitored and reported key performance metrics, led change initiatives for new process adoption, and contributed to setting up a PMO for improved governance and delivery. Aligned projects with strategic goals and optimized resource allocation.
• Customer-Centric Development & Risk Mitigation : Integrated customer feedback into product development to enhance user satisfaction and identified potential risks in project and product development. Adept at managing change and driving business transformation initiatives.

Working as a Product Owner | Business Analyst for a world leader in probation and community corrections software applications, as well as prisoner self-service, prisoner/case management and prisoner communications within countries like Norway, UK, and Australia.

• Led Functional and non-functional requirements analysis using Jira, and produced use cases and user stories for software development projects involving web & mobile based applications.
• Collaborated closely with the UX team to enhance the design and information architecture of a new prison management web application.
• Identified and documented required changes, effectively communicating them to senior stakeholders and development teams.
• Advised the development team by reporting on common sources of technical issues and providing recommendations for a resolution that solves business needs.
• Execute on the product roadmap and translate high level strategies into manageable stories and product backlog;
• Regularly reviewing the priority of the Backlog to ensure the priority is correct and checking Sprint planning reflects the priority ;
• Managed business relationships, supporting business development with requirements clarification, technical assistance, costing, resource allocation, scheduling, and presentations.
• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.

Working on Metaverse, kids, and eSports projects with an award winning games studio. Key responsibilities included:

• Collaborated with clients including Disney, Lego, Mattel, Roblox, and Fortnite to design and support innovative digital products.
• Elicited and documented user needs, requirements, and pain points using frameworks such as Jobs to be Done and User Stories.
• Developed detailed designs while ensuring alignment with holistic product vision and future scalability.
• Led design workshops and presented deliverables to senior stakeholders, balancing technical constraints and budget limitations with user and business requirements.
• Managed agile processes including daily scrums, backlog maintenance, sprint planning, and progress monitoring for cross-platform applications, ensuring seamless user experiences.
• Translated concepts into user-centred deliverables such as personas, user journeys, user flows, and wireframes.
• Maintained regular communication with clients to align documented requirements and designs with business objectives.
• Mentored and supervised Junior Product Analysts, advocating for a user-centred approach to software design and upholding design standards and best practices.
• Stayed abreast of technological innovations and UX design trends, integrating best practices into project workflows.

Provided business insights to Co-op food during the implementation of RBT by analyzing data trends in supplier portals like SAP and JDA.

• Working closely with Business Process Owners and Senior Cross functional partners to lead Workshops/Governance Forums on Trend Analysis Commentary.
• Produce and monitor Dashboards that enable the visualisation of data using Power BI.
• Involves the ability to drill through raw data and communicate how it impacts business processes by telling a story.
• Manage and Coordinate workload for a small team of specialists.

Identified need for Robotic Process Automation (RPA) in various Manchester Foundation Trust Hospitals and implemented project management strategy for RPA development and deployment in collaboration with senior directors

• Designed and led RPA workshops to empower NHS workforce with new technologies
• Gathered and analyzed business requirements through working with end-users and produced detailed documentation
• Analyzed business processes and identified automation opportunities, defined RPA value proposition, reengineered processes, and recommended strategies
• Created BPMN Models to show As-is and To-be processes, and assessed technology, processes, and capabilities through PDD and SDD documents
• Translated RPA business requirements to developers and acted as Project Manager in an AGILE environment based on SCRUM principles
• Developed Intranet content and webpages for Manchester Hospital following UX/UI principles
• Created Interactive Guides to help staff learn about using Microsoft applications
• Projects included Invoicing automation, Finance Dashboards development (including Power BI), Oxygen Tank Bot, and Catalogue Bots.

• Worked with clients from English Premier League and MLS to analyze live football data using Machine Learning and Artificial Intelligence
• Analyzed player movements and observed behaviours on the pitch for professional development purposes
• Collected data on referees using live game scenarios and utilized ball tracking system to ensure accurate camera configuration.