IBRAHIM RAHMANZAI
London,UK
Summary
Accomplished professional with expertise in policy analysis, game theory and strategic planning, and cost-benefit analysis. Demonstrates strong customer orientation and proficiency in regulatory compliance. Skilled in market trend analysis, negotiation, persuasion, macroeconomic forecasting, and risk assessment thinking. Committed to leveraging analytical skills to drive informed decision making and achieve organisational goals.
Driven individual with knack for customer service and teamwork. Demonstrates proficiency in communication and problem-solving, ensuring positive customer interactions. Committed to enhancing customer satisfaction and driving team success.
Overview
7
7
years of professional experience
4048
4048
years of post-secondary education
1
1
Certification
Work history
SALES ADVISOR
WORLD DUTY FREE GROUP
Heathrow
- Customer Service - Assists international travelers with product selection and inquiries
- Sales & Upselling - Promotes and sells luxury goods, maximizing sales opportunities
- Product Knowledge - Stays informed about brands, promotions, and duty-free regulations
- Cash Handling - Processes transactions accurately using various payment methods
- Teamwork & Efficiency - Works in a fast-paced environment, ensuring smooth store operations
Finance assistant
City Learners Driving School
London
05.2025 - Current
- Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
- Coordinated with other teams to resolve any discrepancies in invoicing or payments.
- Resolved customer queries regarding billing issues leading to improved customer satisfaction.
- Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
- Maintained confidentiality of sensitive financial information as part of ethical work conduct.
- Completed monthly bank reconciliations to ensure financial accuracy.
CUSTOMER SERVICE TEAM MEMBER
OCADO
London
10.2024 - 03.2026
- Timely Deliveries - Delivers groceries efficiently and on schedule
- Customer Service - Friendly, professional, and helpful
- Vehicle Care - Maintains a clean and functional van
- Tech Use - Navigates and manages orders with devices
- Safety First - Follows road and company rules
HOST/MARSHAL
TEAMSPORT INDOOR KARTING
Watford
10.2023 - 12.2023
- Customer Service - Welcomes guests, explains rules, and ensures a great experience
- Safety First - Enforces track rules and monitors races for safety
- Track Supervision - Assists drivers, manages karts, and handles incidents
- Equipment Handling - Maintains helmets, suits, and kart readiness
- Teamwork - Works with staff to ensure smooth operations
MENTOR
FEATHERSTONE HIGH SCHOOL
London
09.2020 - 09.2021
- Student Support - Guides and motivates students to achieve their potential
- Academic Assistance - Helps with learning strategies and study skills
- Personal Development - Encourages confidence, resilience, and growth
- Safeguarding & Wellbeing - Provides a safe, supportive environment
- Collaboration - Works with teachers and parents to support students
SALES ASSISTANT
PHONE TECH
London
04.2019 - 05.2021
- Customer Service - Assists customers in selecting the right phone and accessories
- Product Knowledge - Provides expert advice on phone features, plans, and promotions
- Sales & Upselling - Meets sales targets by recommending additional products and services
- Stock Management - Ensures shelves are stocked, organized, and products are displayed effectively
- Transaction Processing - Handles payments, returns, and exchanges accurately
Education
Bachelor's Degree - Economics
UNIVERSITY OF WESTMINSTER
A-Level - Business
FEATHERSTONE HIGH SCHOOL
Skills
- Policy Analysis
- Game Theory & Strategic
- Cost-Benefit Analysis
- Customer orientation
- Regulatory & Compliance
- Market Trend Analysis
- Negotiation & Persuasion Knowledge
- Macroeconomic Forecasting
- Risk Assessment Thinking
Certification
- Certified in UK Compliance & Conduct Standards skilled in FCA regulations, ethical conduct, risk management, and consumer protection within financial services.
- UK Driving License
Personal Details
- Driver's License: Cars
- Eligible to work in the UK: Yes
- Highest Level of Education: Bachelor's
- Total years of experience: 3
References
References available upon request.
Timeline
Finance assistant
City Learners Driving School
05.2025 - Current
CUSTOMER SERVICE TEAM MEMBER
OCADO
10.2024 - 03.2026
HOST/MARSHAL
TEAMSPORT INDOOR KARTING
10.2023 - 12.2023
MENTOR
FEATHERSTONE HIGH SCHOOL
09.2020 - 09.2021
SALES ASSISTANT
PHONE TECH
04.2019 - 05.2021
SALES ADVISOR
WORLD DUTY FREE GROUP
Bachelor's Degree - Economics
UNIVERSITY OF WESTMINSTER
A-Level - Business
FEATHERSTONE HIGH SCHOOL