Work Preference
Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Open To Work

IBRAHIM OJOYE

IT Compliance & Service Management Specialist
London

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Auditor / Incident Manager, COMSEC Compliance TeamService Request Catalogue AnalystICT Support OfficerPatient Access Coordinator / Site Manager

Work Type

Full Time

Location Preference

RemoteHybrid
Location: London, GB
Open to relocation: Yes

Salary Range

36000/yr - 66000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionPersonal development programsPaid sick leave

Summary

IT Compliance & Service Management Specialist with over 10 years of experience across government and public sector organizations. Skilled in governance, risk and compliance, secure service operations, auditing, and incident management within high-security and regulated environments. Experienced in delivering IS4 compliance activity, managing cryptographic and operational security processes, supporting service improvement, and using platforms such as ServiceNow, Service Manager, Microsoft Intune & MobileIron (MDM software), Active Directory, PowerShell, and Jira. Known for strong stakeholder engagement, clear communication, and improving controls, reporting, and service efficiency.

Overview

9
9
years of professional experience
4
4
Certifications

Work History

Auditor / Incident Manager, COMSEC Compliance Team

GCHQ
Cheltenham, Gloucestershire
11.2025 - 04.2026
  • Led IS4 v8.1 compliance audits across government organisations, identifying control gaps and producing risk-rated reports with practical remediation actions.
  • Assessed security controls across multiple domains, providing advisory guidance to strengthen compliance posture and reduce non-conformance.
  • Investigated and managed cryptographic incidents end to end, including escalation, root-cause analysis, and corrective action planning.
  • Enforced compliance with national cryptographic standards by validating accounting records and asset lifecycle controls.
  • Verified permissions, authorisation, and operational security requirements before progressing sensitive actions, maintaining alignment with governance and control standards.
  • Engaged senior stakeholders to resolve non-compliance findings and translate technical requirements into clear, actionable guidance.

Service Request Catalogue Analyst

GCHQ
London, London
02.2022 - 11.2025
  • Managed secure service request processes in line with ITIL v4 and HMG governance requirements, maintaining compliance across all workflow stages.
  • Supported secure remote-working services through ServiceNow and office-based operations through Service Manager , delivering efficient, compliant support.
  • Translated business requirements into compliant technical solutions, linking operational teams with technical delivery functions.
  • Redesigned service processes through ServiceNow automation, improving operational efficiency by 30% and reducing manual errors.
  • Maintained 100% audit compliance through rigorous documentation, proactive risk identification, and effective evidence handling.
  • Improved reporting and KPI visibility, including Power BI outputs, giving senior stakeholders clearer insight for decision-making.
  • Investigated operational security compliance queries by reviewing iLearn training records and Oracle profile data to confirm required certifications and validate authorisation status.
  • Supported assessment of OpenText as a potential replacement for Service Manager , testing functionality and providing feedback on compatibility with SRC processes and operational requirements.

ICT Support Officer

Lewisham Homes
London, London
10.2018 - 02.2022
  • Delivered secure IT support in a regulated public sector environment, aligning services with GDPR and organisational security requirements.
  • Used Service Engine to support service operations, request handling, and incident resolution.
  • Administered mobile devices through Microsoft Intune and MobileIron , supporting MDM controls, secure endpoint management, and remote-working continuity.
  • Supported Joiner, Mover and Leaver (JML) processes through Active Directory and PowerShell , ensuring accurate account provisioning, access changes, and leaver deactivation.
  • Managed identity and access activities, maintaining appropriate permissions and operational control across user lifecycle processes.
  • Identified and mitigated risks in system and process changes, contributing to a 25% reduction in downtime.

Patient Access Coordinator / Site Manager

Guy's & St Thomas' NHS Foundation Trust
London, London
11.2016 - 10.2018
  • Managed sensitive patient data in line with NHS information governance frameworks and data protection requirements.
  • Improved operational reporting efficiency by 40% and helped teams consistently meet service delivery targets in a regulated environment.
  • Led administrative and site support activities, maintaining service quality and stakeholder confidence in a high-confidentiality setting

Education

Bachelor of Science (Hons) - Computer Networks

University of East London
London, United Kingdom
09.2012 - 06.2016

Skills

Governance, Risk & Compliance (GRC)

Security Auditing & Risk Assessment

Information Assurance

IS4 / Security Control Compliance

Cryptographic Incident Management (COMSEC)

Incident Management

Regulatory Compliance

Stakeholder Engagement

Service Management

Process Improvement

Access Governance

Identity & Access Administration

Technical Documentation

Compliance awareness

Software

ServiceNow

Service Manager

Service Engine

Microsoft Intune

MobileIron

Active Directory

PowerShell

Jira

Power BI

Jira

OpenText

Oracle

Certification

Cryptographic Custodian (COMSEC)

Timeline

Cryptographic Custodian (COMSEC)

01-2026

Auditor / Incident Manager, COMSEC Compliance Team

GCHQ
11.2025 - 04.2026

NIST Cyber Security Professional Foundation

05-2025

Certified Information Security Manager (CISM)

03-2024

ITIL v4 Foundation

10-2022

Service Request Catalogue Analyst

GCHQ
02.2022 - 11.2025

ICT Support Officer

Lewisham Homes
10.2018 - 02.2022

Patient Access Coordinator / Site Manager

Guy's & St Thomas' NHS Foundation Trust
11.2016 - 10.2018

Bachelor of Science (Hons) - Computer Networks

University of East London
09.2012 - 06.2016
IBRAHIM OJOYEIT Compliance & Service Management Specialist