Ibrahim Nourawale
Enfield,United Kingdom
Summary
Results-driven operations leader with a proven track record in aviation and logistics, specializing in sustainability, compliance, and strategic planning. Adept at integrating eco-innovation and corporate social responsibility into operational frameworks, with deep knowledge of UN Sustainable Development Goals (SDGs) and ISO standards. Experienced in quality assurance, aerodrome safety, contract management, and financial oversight, ensuring cost-effective and environmentally responsible operations. Skilled in developing robust procedures, navigating regulatory shifts, and driving cross-functional collaboration to enhance performance. Committed to advancing sustainable business practices and leading initiatives that support aviation’s transition to a greener, more resilient future.
Overview
7
7
years of professional experience
Work history
Operations Support (NEWSTRADE)
InPost UK
London
03.2025 - Current
- Worked closely with all departments to foster cross-functional collaboration.
- Developed strategic plans that drove company growth and profitability.
- Coordinated supply chain logistics for improved product distribution.
Operations Support (NEWSTRADE)
Menzies Distribution
London
03.2021 - 03.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sustainability Integration Lead - Technology
HimiLove
London
05.2023 - 09.2024
- Worked closely with marketing team, raised public awareness on company's sustainability efforts successfully.
- Consulted on planning projects to incorporate sustainable infrastructure designs and materials effectively.
- Streamlined operations using green technologies, led to a more sustainable workplace environment.
- Conducted thorough audits, resulted in increased energy efficiency.
- Partnered with project teams; ensured all initiatives were aligned with sustainability goals effectively.
Director of Operations
Adsencis Group
London
11.2021 - 05.2023
- Oversaw budgeting activities, reducing unnecessary expenditures of the firm.
- Analysed operational data, identifying areas of improvement.
- Directed cross-functional teams for high-quality project delivery.
- Established quality control measures ensuring product consistency and reliability.
Head of Technical Operations
Adsencis Group
London
11.2020 - 11.2021
- Managed software development processes to meet project objectives.
- Improved team performance by conducting regular training sessions.
- Boosted productivity with introduction of modern technology tools.
- Implemented quality control procedures for improved operational efficiency.
Premium Customer Operations Team (BA CityFlyer)
Menzies Aviation
London
03.2020 - 11.2020
- Contributed significantly towards achieving team targets without compromising on the quality of service provided.
- Improved communication efficiency by streamlining internal processes.
- Developed relationship-building strategies that helped in acquiring new clients from various industries.
- Secured customer loyalty through exceptional service delivery and personalised attention.
Customer Service Agent
Menzies Aviation
London
07.2018 - 11.2020
- Developed rapport with customers through empathetic listening skills.
- Adhered strictly to regulatory guidelines during customer interactions, maintained brand reputation.
- Ensured smooth transactions with detailed record keeping.
- Managed customer queries for better understanding of products and services.
Education
Master of Science - Sustainable Air Transport Managment
United Nations Institute for Training & Research
03.2024 -
Bachelor of Science - Airline, Airport & Aviation Managment
London Metropolitan University
London 09.2016 - 07.2019
Skills
Strategic planning competencies
- Eco-Innovation promotion
- Knowledge of UN SDGS
- Adaptability to regulatory changes
- Sustainability auditing
- Corporate social responsibility integration
- ISO standards compliance
- Building operational procedures
- Sustainability practices implementation
- Quality Assurance
Timeline
Operations Support (NEWSTRADE)
InPost UK
03.2025 - Current
Master of Science - Sustainable Air Transport Managment
United Nations Institute for Training & Research
03.2024 -
Sustainability Integration Lead - Technology
HimiLove
05.2023 - 09.2024
Director of Operations
Adsencis Group
11.2021 - 05.2023
Operations Support (NEWSTRADE)
Menzies Distribution
03.2021 - 03.2025
Head of Technical Operations
Adsencis Group
11.2020 - 11.2021
Premium Customer Operations Team (BA CityFlyer)
Menzies Aviation
03.2020 - 11.2020
Customer Service Agent
Menzies Aviation
07.2018 - 11.2020
Bachelor of Science - Airline, Airport & Aviation Managment
London Metropolitan University
09.2016 - 07.2019
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