Ibrahim Muhammed
Doncaster,United Kingdom
Summary
IT Infrastructure and Cybersecurity professional with hands-on experience supporting hardware, operating systems, enterprise environments, and secure network infrastructure. Experienced in diagnosing complex technical issues, administering Windows and Linux systems, configuring firewall technologies, and producing structured technical documentation. Combines practical cybersecurity knowledge with project delivery experience to build reliable, secure, and maintainable systems. Passionate about infrastructure, security operations, and continuous technical improvement through hands-on labs and real-world implementation.
Overview
9
9
years of professional experience
2025
2025
years of post-secondary education
Work history
IT technical support specialist
Culina Group
Blyth, Worksop, Harworth
2026.07 - Current
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
- Working closely with 3rd parties and clients on external systems
- Assisted Picking and Packing Team by providing Engineering solutions to assist in Operational capacity.
- Monitoring all machines and ancillary plant to drive efficiency and reliability.
- Carried out planned maintenance, inspections and complete repairs with little disruption to Operational schedules.
- Looking for opportunities for continuously improved performance.
- Follow set procedures and guidelines with respect to Health and Safety and COMAH Regulations.
- Ensures good working practices and housekeeping are adhered to.
- Providing weekly reports to management team on status of operational equipment.
- Proactively make recommendations regarding equipment to meet site operational requirements and future development.
- Delivered comprehensive training sessions to staff, promoting tech literacy across departments.
- Conducted rigorous testing of new software applications before deployment, ensuring seamless integration into existing systems.
- Negotiated with vendors for cost-effective procurement of necessary hardware and software tools.
- Developed custom scripts to automate routine tasks, increasing overall team productivity.
Project manager/ Lead Deputy Business Analyst
Tiege Consult
Cambridge Remote/hybrid
2025.01 - 2026.03
- Identified risks, implemented mitigation strategies for secure project outcomes.
- Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
- Delivered high-quality results whilst adhering to strict deadlines and budget constraints.
- Promoted team collaboration for more innovative solutions in projects.
- Coordinated cross-functional teams to deliver mock business solutions in Agile environment
- Facilitated smooth transitions between project stages for seamless progression.
- Applied stakeholder analysis, user story creation, and milestone reporting using Jira and Microsoft Project
- Preparing for certification upon project completion.
- Utilised advanced project management tools for superior tracking and reporting.
Personal Infrastructure Setup
IT & Systems Lab
Doncaster
2025.05 - 2026.01
- Built, configured, and troubleshot Windows and Linux systems in controlled lab environments
- Diagnosed hardware faults including RAM, storage, display, power, and motherboard issues
- Improved efficiency and productivity by acquiring new skills.
- Installed various reconnaissance, packet analysis, vulnerability testing, and documentatig tools like Burp Suite, Nmap, Wireshark, and Hydra
- Installed operating systems, drivers, firmware, and system updates
- Applied structured troubleshooting methodologies to isolate and resolve faults
- Performed basic network diagnostics and connectivity testing
- Configured OPNsense firewall in lab environment, including interfaces and basic firewall rules
- Continuous Practiced ethical labs with TryHackMe and personal infrastruction lab to refine and develop different transferable skills
Warehouse admin & Production Ops
Next Distribution, Samworth Brothers & James Cargo
Rotherham/ Worksop/ Manchester, UK
2023.11 - 2026.02
- Handled picking, packing, and sorting of parcels efficiently. Used pump truck equipment for loading and unloading cargo.
- Loaded and unloaded vans, lorries, and other transport vehicles. Printed delivery barcodes, delivery notes, and customer address labels. Accepted, moved, checked, and stored incoming goods regularly. Packaged and labelled products before dispatch.
- Collaborated with other departments for smoother workflow transitions.
- Oversee maintenance of machinery to guarantee uninterrupted operations.
- Troubleshot technical issues promptly for minimal downtime.
- Completed daily tasks with precision, including receiving, moving, checking, and storing incoming goods. Overall, prioritized efficiency and accuracy in warehouse operations.
- Coordinated with management, contributed valuable input during team meetings.
- Inspected goods upon arrival, reported any discrepancies or damages.
- Maintained clean, safe, and organized warehouse space. Adapted to varying shifts as required.
- Utilised forklift trucks for precise handling of heavy loads, employing safety protocols in warehouse operations.
- Improved efficiency with meticulous coordination of stock and inventory control.
- Ensured accurate stock management by scanning and labelling products to facilitate efficient inventory control
- Operate and monitor production equipment to ensure efficient operation and optimal output.
- Conduct routine inspections and maintenance of machinery, reporting any malfunctions to maintenance team.
- Trained junior staff on operational procedures and safety protocols, fostered skill development.
- Adhere to company quality standards, performing regular checks on products to ensure consistency, compliance, and follow health and safety protocols, maintaining clean and safe working environment.
- Collaborate with team members to meet production targets and complete tasks efficiently.
- Record production data and maintain accurate documentation for quality control purposes.
IT / Electronics Bench Technician
Elesh Electronics | Nigeria
Lagos State, Nigeria
2017.06 - 2023.08
- Assisted senior management in diagnosing and repairing laptop and mobile device components.
- Completed screen replacements and motherboard repairs using soldering techniques in commercial setting.
- Supported clients by reinstalling Windows operating systems and updating device drivers.
- Adhered to workshop safety protocols and reporting procedures as instructed by lead technicians
- Applied practical solutions to address recurring system issues, boosted productivity levels considerably.
- Contributed to team targets by providing support during high-priority projects.
- Utilised specialist tools to assemble parts of machinery diligently.
- Conducted diagnostic tests for identifying faults and malfunctions.
- Streamlined operations by implementing effective troubleshooting techniques.
Education
Certificate of Higher Education - Project Management & Business Analyst Hybrid
Tritek Academy
London 2025.05 - 2026.04
Technical College Certificate - Electronics Engineering/RTV & Computer Science
Federal Science and Technical College
Yaba, Lagos, Nigeria 2019.09 - 2022.07
NVQ Level 2 - Cyber Tech Security
ISC2 CC
Remote 2025.02 - 2025.07
NVQ Level 2 - English Language, Mathematics, Physics, Chemistry, Biology, Marketing, Agricultural Science, Civic
Tijjani Bolori College
Mubi, NigeriaSkills
- IT Infrastructure & Systems Administration
- Hardware Diagnostics & System Troubleshooting
- Windows & Linux Administration
- Network Infrastructure & TCP/IP Fundamentals
- Firewall Configuration & Network Security (OPNsense/pfSense)
- Technical Documentation & Root Cause Analysis
- Microsoft 365 & Endpoint Support
- Cybersecurity Operations & Security Best Practices
Timeline
IT technical support specialist
Culina Group
2026.07 - Current
Personal Infrastructure Setup
IT & Systems Lab
2025.05 - 2026.01
Certificate of Higher Education - Project Management & Business Analyst Hybrid
Tritek Academy
2025.05 - 2026.04
NVQ Level 2 - Cyber Tech Security
ISC2 CC
2025.02 - 2025.07
Project manager/ Lead Deputy Business Analyst
Tiege Consult
2025.01 - 2026.03
Warehouse admin & Production Ops
Next Distribution, Samworth Brothers & James Cargo
2023.11 - 2026.02
Technical College Certificate - Electronics Engineering/RTV & Computer Science
Federal Science and Technical College
2019.09 - 2022.07
IT / Electronics Bench Technician
Elesh Electronics | Nigeria
2017.06 - 2023.08
NVQ Level 2 - English Language, Mathematics, Physics, Chemistry, Biology, Marketing, Agricultural Science, Civic
Tijjani Bolori College
References
References available upon request.