Ibrahim Khan
London,Barnet
Summary
Dedicated and hardworking honours graduate with a strong drive for excellence. Skilled team builder with a solid background in training and development, combined with proven expertise in networking and customer service. Seeking to leverage leadership abilities to drive organisational success and lead high-performing teams to exceed objectives
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Student Ambassador
Kortext
Hendon, Barnet
09.2024 - 04.2025
- Delivered digital onboarding and live support sessions to new users, helping increase platform adoption and confidence.
- Assisted in organising campus events to promote educational resources and engagement.
- Provided support to peers by answering queries regarding available study materials and resources.
- Represented student interests in discussions with university staff regarding academic resources.
- Facilitated communication between students and faculty to address concerns about learning tools.
Customer Service
IQ Student Accommodation
09.2024
- Leading tours to prospective students and their families around the site, communicating with professionalism to provide a welcoming atmosphere.
- Logged maintenance issues, chased rent arrears, and managed complaint escalation using internal CRM systems.
- Handled high-pressure situations calmly, balancing empathy with accurate problem resolution.
CSP Security and Traffic Management
01.2023 - 09.2024
- Delivered safe crowd management and access control at large-scale events, maintaining professionalism under pressure.
- Designed and managed event car parking of every scale and complexity giving a positive experience to visitors.
- Achieved CSAS accreditation by the National Police Chiefs Council (NPCC) demonstrating understanding of public safety and legal responsibilities.
Warehouse Operative
Amazon
11.2022 - 12.2022
- Managed stock processing, packaging, and dispatch under tight time constraints during peak season.
- I adapted quickly to team structures, maintaining productivity with minimal supervision whilst further developing my communication, organisation and interpersonal skills.
- Strengthened attention to detail, quality control, and operational discipline in a fast-moving environment.
Hospitality Staff
Michael Wisher Agency
08.2018 - 11.2022
- Delivered front-of-house service at major UK venues, including Arsenal Emirates, Wembley, and The Oval.
- Worked across multiple hospitality roles (cashier, server, kitchen porter), adapting quickly to new teams efficiently and effectively.
- Maintained service standards during high-profile/high-volume events, supporting smooth customer experiences.
Investment Banking Placement
Commerzbank AG
- 06.2018
- Completed a structured 10-week placement covering capital markets, compliance, and market risk.
- Conducted research on banking sector trends, focusing on regulatory risks in the EU banking system.
- Compiled a detailed report and presented findings to senior staff and fielded follow-up questions in a formal panel-style session.
Education
BA - Business Management Innovation and Entrepreneurship
Middlesex University
London 09.2021 - 06.2025
Diploma - Access to University Course
City and Islington College
London 09.2019 - 06.2020
GCSEs -
Kingsbury High School
London 09.2011 - 06.2016
Skills
- Problem Solving
- Public Speaking
- MS Office Proficiency
- Networking and Customer Service
- Resilience and Adaptability
- Teamwork and Leadership
- Market Research
- Full UK Driving Licence
Websites
References
Available upon request.
Timeline
Student Ambassador
Kortext
09.2024 - 04.2025
Customer Service
IQ Student Accommodation
09.2024
CSP Security and Traffic Management
01.2023 - 09.2024
Warehouse Operative
Amazon
11.2022 - 12.2022
BA - Business Management Innovation and Entrepreneurship
Middlesex University
09.2021 - 06.2025
Diploma - Access to University Course
City and Islington College
09.2019 - 06.2020
Hospitality Staff
Michael Wisher Agency
08.2018 - 11.2022
GCSEs -
Kingsbury High School
09.2011 - 06.2016
Investment Banking Placement
Commerzbank AG
- 06.2018
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