Ibrahim Khalif
London
Summary
Enthusiastic and reliable professional with proven customer service experience in a fast-paced corporate environment. Skilled at building positive relationships, working efficiently under pressure, and maintaining high standards of service and presentation. Seeking a flexible Barista role to develop hospitality skills while delivering exceptional customer experiences and maintaining a positive brand image.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Service desk analyst
L.E.K Consulting
London
03.2025 - Current
- Deliver excellent customer service to 10,000+ employees daily, acting as the first point of contact and building strong professional relationships through clear communication and a positive, helpful attitude
- Work efficiently in a high-pressure environment, managing multiple requests simultaneously while maintaining attention to detail and consistently high service standards
- Maintain equipment and workspace cleanliness to operational standards, conducting regular checks, identifying maintenance needs, and ensuring all facilities function properly for seamless daily operations
- Demonstrate exceptional reliability and timekeeping while collaborating effectively with team members, taking initiative to resolve issues quickly and ensure customer satisfaction at all times
Assistant Administrator Volunteer
High Spec Cars Sales
Hertfordshire
03.2024 - 04.2024
- Assisted with administrative tasks, including data entry and managing schedules.
- Provided technical support for internal systems and helped troubleshoot minor IT issues.
- Maintained high standards of customer service with excellent telephone etiquette.
- Greeted visitors to provide positive and welcoming atmosphere.
Education
IT Advanced Level 3 Digital Support Technician
Estio Training Ltd
London 09.2019 - 07.2024
GCSEs - 5+ Subjects At Grades A-C/9-4 Including Maths & English
Harlington School
London 09.2019 - 06.2024
Skills
Technical Skills
Operating systems Active Directory Network security System administration Data Management Office 365 Network troubleshooting Hardware diagnosis Software installation
Professional Skills
Critical thinking Time-Management Decision-making Collaborative worker Customer service Problem solver Attention to detail Organisational Excellent communication Adaptable
Certification
CompTIA Security+ certification (In Progress)
CompTIA Network+ certification (In Progress)
References
References available upon request.
Timeline
Service desk analyst
L.E.K Consulting
03.2025 - Current
Assistant Administrator Volunteer
High Spec Cars Sales
03.2024 - 04.2024
GCSEs - 5+ Subjects At Grades A-C/9-4 Including Maths & English
Harlington School
09.2019 - 06.2024
IT Advanced Level 3 Digital Support Technician
Estio Training Ltd
09.2019 - 07.2024