Ibrahim Iqbal
Sales Team Leader
High Wycombe
Summary
I am a Highly Motivated and customer-focused professional with experience as a Sales Assistant at JD Sports and ASDA, combined with leadership skills gained as a Team Leader at KFC. Skilled at delivering excellent service, resolving customer issues with empathy, and communicating clearly in fast-paced environments. Known for staying calm under pressure and leading teams to achieve high standards. Eager to leverage my strong interpersonal skills, problem-solving abilities, and dedication to helping others in a Customer Service Advisor role.
Overview
5
5
years of professional experience
Work History
Team Leader
KFC
08.2023 - Current
- Supervised and motivated a team of crew members to deliver excellent customer service during busy shifts
- Managed daily operations, including cash handling, stock control, and shift scheduling, ensuring smooth workflow and accuracy
- Resolved customer complaints promptly and professionally, maintaining a positive dining experience
- Communicated clearly with team and management to meet targets and uphold high-quality service levels
- Demonstrated strong problem-solving skills and the ability to remain calm under pressure in a fast-paced environment
Sales Assistant
Asda
02.2022 - 06.2023
- Delivered excellent customer service by assisting shoppers with queries, product information, and store policies, ensuring a positive experience
- Handled customer complaints and issues calmly and professionally, resolving problems quickly and escalating when necessary
- Operated the till accurately, managing cash and card payments, demonstrating strong attention to detail and basic maths skills
- Maintained clear and detailed records of customer interactions when required (e.g., processing refunds or complaints)
Sales Assistant
Jd Sports
11.2020 - 09.2021
- Provided friendly, knowledgeable support to customers, helping them find products and understand promotions
- Built positive customer relationships through active listening and clear communication
- Handled cash and card transactions accurately, demonstrating attention to detail and basic maths skills
- Managed stock levels and maintained visual merchandising standards to enhance customer experience
- Resolved customer queries and complaints calmly and professionally, ensuring satisfaction and repeat business
- Worked effectively as part of a team to meet sales targets and maintain a high standard of service during busy periods
Education
Level 2 IT Diploma - Business And Information Technology
Buckinghamshire College Group- Amersham Campus
Amersham, United Kingdom 04.2001 -
No Degree - GCSEs
Princes Risborough School
Princes Risborough, United Kingdom 04.2001 -
Skills
Communication Skills
Customer Service
Problem Solving
Resilience and Patience
Attention to detail
Timeline
Team Leader
KFC
08.2023 - Current
Sales Assistant
Asda
02.2022 - 06.2023
Sales Assistant
Jd Sports
11.2020 - 09.2021
Level 2 IT Diploma - Business And Information Technology
Buckinghamshire College Group- Amersham Campus
04.2001 -
No Degree - GCSEs
Princes Risborough School
04.2001 -
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