Ibrahim Ali

Catering Assistant | Diamond Catering
Specializing in Indian Cuisine | Weddings, Parties, and Taster Events

- Seasonal Work

As part of the Diamond Catering team, I play a key role in delivering high-quality catering services for weddings, private parties, and tasting sessions. My responsibilities span across event preparation, on-site service, and post-event breakdown. I assist with organizing event logistics, setting up and decorating service areas to client specifications, and ensuring that food presentation aligns with Diamond Catering’s high standards.

I’m actively involved in food prep, front-of-house serving, and maintaining a clean and efficient working environment throughout the event. The role requires regular heavy lifting, time-sensitive coordination, and a high level of attention to detail. I thrive under pressure, especially during high-volume events, and consistently provide professional, friendly service to ensure client satisfaction.

With a strong understanding of Indian cuisine and event flow, I work effectively as part of a team to deliver smooth and memorable catering experiences.

Key Skills:
• Event organization & coordination
• Food preparation & service
• Venue setup & decorative styling
• Time management & multitasking
• Heavy lifting & physical endurance
• Customer service & communication
• Working under pressure in fast-paced environments
• Food safety & cleanliness standards

• Communicated effectively with customers to ensure satisfaction and address inquiries.
• Cash handling/Operating a Till & Admin work (Taking orders online)
• Answering phone calls and responding to company website/emails
• Serving and ensuring excellent customer service and satisfaction & ensure perfect cleaning standards
• Local deliveries and Assisting Owner/Manager with any promotional work
• Supported kitchen staff in food preparation and presentation during peak hours.
• Ensured compliance with health and safety regulations throughout daily operations.

Waiter | Delhi Spice Restaurant, Gerrards Cross
Front-of-House Service | Indian Cuisine | Customer Experience

At Delhi Spice, a popular Indian restaurant in Gerrards Cross, I work as part of the front-of-house team to ensure guests receive excellent service in a warm, welcoming environment. My responsibilities include greeting and seating customers, taking accurate food and drink orders, answering questions about the menu, and providing personalized recommendations to enhance the dining experience.

I coordinate closely with kitchen staff to ensure timely and accurate order delivery, manage multiple tables during busy periods, and handle payments efficiently. Attention to detail, professionalism, and strong communication skills are key to my role, especially when managing dietary requests or resolving issues calmly and effectively.

Working in a fast-paced hospitality setting has strengthened my ability to stay composed under pressure while maintaining high standards of service and cleanliness.

Key Skills:
• Customer service & relationship building
• Detailed knowledge of Indian cuisine & menu items
• Efficient order taking & POS handling
• Communication & teamwork
• Multitasking during high-volume service
• Problem-solving & handling customer concerns
• Cleanliness, hygiene & table management

• Handled customer inquiries professionally, resolving issues to maintain high levels of satisfaction.
• Labelling, Sorting, and Pricing Items
• Maintain excellent customer service, communicate with personnel, replenish stock, and keep store clean and neat.
• Assist Manager on Visual merchandising, Window displays and store layout
• Participated in regular training sessions to stay updated on new products and industry trends.
• Maintained an organised display of products to enhance visual appeal and accessibility for shoppers.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.