Ibrahim Ahmed
Birmingham
Summary
Customer Service Advisor with strong expertise in enhancing customer satisfaction and resolving issues efficiently. Utilises Salesforce and data entry skills to manage high call volumes and improve client relations through effective communication. Maintains professionalism and courtesy in all interactions, ensuring a positive experience for customers while upholding service level agreements.
Overview
2
2
Languages
Work History
Customer service advisor
Jump Start My Car
Birmingham, West Midlands
07.2026 - 09.2026
- Managed high volume of calls daily, resolving customer issues and enhancing overall service experience.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Resolved pressing customer issues, ensured repeat business.
- Guided customers through troubleshooting process with patience and clarity.
- Enhanced client relationships through effective communication and problem-solving.
- Responded calmly to challenging situations, building trust and rapport with aggrieved customers.
- Provided tailored assistance to customer requests with friendly, knowledgeable service, consistently receiving positive feedback.
- Documented customer complaints for analysis and resolution for timely resolution, facilitating corrective actions to enhance service quality.
- Recorded and processed customer data accurately.
- Directed customer calls to appropriate departments for resolution to respective departments or personnel to address specific issues.
- Provided detailed advice on product features to customers on product and service benefits.
Education
GCSEs -
Waverley Studio College
Birmingham 2021 - 2026
Skills
- Customer Service
- Customer support
- Complaint handling
- Client engagement
- Telephone communication
- Effective communication
- Problem-solving skills
- Data entry proficiency
- Salesforce mastery
- Schedule management
- Cash handling
- Positive mindset
- Professional courtesy
- Self-control
- Customer-centric approach
Languages
English
Urdu
Custom
I love going for walks during evenings so I can wind down and I also like reading books
because I find it interesting to learn new things every day.
Timeline
Customer service advisor
Jump Start My Car
07.2026 - 09.2026
GCSEs -
Waverley Studio College
2021 - 2026