Ibrahim Abayomi Kolade
Stoke-on-Trent,United Kingdom
Summary
Results-driven professional specializing in team leadership, health and safety regulations, and risk management. Demonstrates expertise in inventory control and customer service, alongside advanced IT skills in Microsoft Office Suite and Adobe Photoshop. Known for attention to detail and strong communication abilities within diverse teams. Actively studying for NEBOSH National General Certificate in Occupational Health and Safety to expand knowledge base.
Overview
19
19
years of professional experience
14
14
years of post-secondary education
Work history
Cleaning Supervisor
Birkin Cleaning Service
Manchester
09.2024 - Current
- Supervised and managed a team of up to 25 cleaning operatives across multiple commercial and industrial client sites, ensuring adherence to high service standards and safety protocols.
- Conducted daily quality assurance checks and site inspections, resulting in consistent client satisfaction and retention of cleaning contracts.
- Managed staffing and work allocation, efficiently scheduling resources to cover various site requirements and staff absences, optimising team productivity.
- Provided hands-on operational training and instruction to staff on advanced cleaning techniques, equipment operation (including the scrubber-drier machine), and the safe use of cleaning chemicals (COSHH).
- Responsible for inventory management, ordering, and maintaining adequate stock levels of supplies and chemicals for all supervised sites, preventing operational downtime.
- Led adherence to robust health and safety procedures, ensuring all staff followed safe working practices and promptly reporting maintenance or equipment faults.
- Utilised previous experience to oversee and manage the cleaning of large-scale industrial floors and debris removal, ensuring a smooth operational environment for LLOPs and FLTs.
Cleaner
Birkin Cleaning Service
Manchester
01.2024 - Current
- Cleaned and tidied the warehouse to meet inspection requirements.
- Cleaned all warehouse surfaces to aid hygiene.
- Completed work following safety rules for best working practices.
- Listened closely to instructions, carrying out fast-paced cleaning while adhering to all warehouse safety rules.
- Drive the scrubber drier machine to clear out the debris on the warehouse floors.
- Wiped all office tables and surfaces following set hygiene standards.
- Kept all warehouse aisles debris-free for LLOPs and FLTs to operate smoothly.
Warehouse Operative
Proman
Manchester, Lancanshire
09.2023 - 07.2024
- Accurately Picked and packed high-volume orders in a fast-paced environment.
- Select products from specific locations based on customers' orders.
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
- Double-check orders against the pick list to reduce errors and confirm accuracy.
- Carried out routine housekeeping duties in a warehouse environment for an organised space.
- Cleaned and tidied work areas to meet inspection requirements.
- Possessing a strong work ethic and commitment to efficiency and process.
- A team player with an upbeat attitude and a willingness to stay until the work is done.
Healthcare Assistant
St, Louis Guanella Community Home
Lagos, Nigeria
10.2021 - 06.2023
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Safely escorted patients during medical appointments and hospital visits.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Administered blood tests and blood pressure checks.
Customer service representative
Royal Communication Limited
Lagos, Nigeria
10.2019 - 07.2021
- Assist customers with queries and issues to enhance overall service experience.
- Provided excellent customer service to enhance company reputation and client satisfaction.
- Facilitated collaboration among customer agents to enhance service consistency across various platforms.
- Ensure delivery of brand mission with each customer interaction to foster loyalty and enhance experience.
Lead Photographer
Reflexis Photomedia
04.2017 - 08.2019
- Captured high-quality images for print and internet distribution, ensuring optimal visual impact.
- Coordinated numerous on-location and studio shoots concurrently to enhance workflow efficiency.
- Executed retouching and colour correction using Photoshop and Adobe Lightroom, ensuring high-quality visual output.
- Produced stock photos and applied watermarks for copyright protection.
- Collaborated with photographers to enhance creative vision during large-scale events.
- Resolved customer complaints by implementing tailored solutions to enhance satisfaction and retention.
Photography studio manager
3D Imagery
10.2015 - 06.2017
- Performed daily opening and closing functions and inventory management.
- Handled cash and payment with accuracy.
- Schedule meetings with clients to determine goals and expectations.
- Demonstrated professionalism in dealing with clients to achieve customer satisfaction.
- Produced release forms for events to adhere to regulations.
Stockroom Manager
Jemil Supermarket
05.2013 - 08.2015
- Managed stock rotations and balance inventory of perishable product and minimize wastage.
- Controlled best-before dates to properly utilize stock
- Tracked stock availability levels to drive sales and team performance.
- Located and retrieved requested products on the shop floor and in storage areas.
- Adapted to changing demands and seasonal trends.
- Trained warehouse staff to maintain stock inventory.
Supermarket sales assistant
Jemil Supermarket
07.2010 - 04.2013
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
- Identified service issues and contributed ideas to improve quality-of-service levels.
- Helped colleagues with handling complex queries, decreasing turnaround times.
Sales assistant
Daily Needs Superstore
02.2007 - 03.2010
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Managed operations promptly and precisely. Scanning items, processing payments, and issuing receipts.
- Maintained impeccably high standards of store presentation and hygiene through cleaning.
- Worked energetically to maintain efficient operations during peak trading hours.
- Received and processed product returns.
Education
Secondary School Certificate Examination -
Islamic High School
Nigeria 09.1997 - 06.2004
Primary School Leaving Certificate -
Classical primary school
06.1989 - 09.1996
Skills
- Team supervision
- Health and safety compliance Risk assessment and management COSHH regulations adherence Fault reporting and analysis
- Inventory management Stocktaking Picking and packing Scrubber drier operation
- Customer service excellence Issue resolution High-volume query management Client relationship management
- IT and digital literacy Microsoft Office Suite Adobe Photoshop expertise Graphic design and layout
- Adaptability and attention to detail Effective communication Multidisciplinary teamwork Goal-oriented approach
- Computer proficiency Fast learner Team leadership Graphic design Microsoft Office suite Adobe Photoshop expertise Interpersonal skills Target orientation Risk assessment Attention to detail Stocktaking expertise Scanning and packing
LANGUAGE SKILLS
Mother tongue(s): Yoruba
Other language(s)
English
LISTENING C2 READING C2 WRITING C2
SPOKEN PRODUCTION C2 SPOKEN INTERACTION C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
VOLUNTEERING
PeaceJam Nigeria, graphic artist, 2021-07-22, Current
Timeline
Cleaning Supervisor
Birkin Cleaning Service
09.2024 - Current
Cleaner
Birkin Cleaning Service
01.2024 - Current
Warehouse Operative
Proman
09.2023 - 07.2024
Healthcare Assistant
St, Louis Guanella Community Home
10.2021 - 06.2023
Customer service representative
Royal Communication Limited
10.2019 - 07.2021
Lead Photographer
Reflexis Photomedia
04.2017 - 08.2019
Photography studio manager
3D Imagery
10.2015 - 06.2017
Stockroom Manager
Jemil Supermarket
05.2013 - 08.2015
Supermarket sales assistant
Jemil Supermarket
07.2010 - 04.2013
Sales assistant
Daily Needs Superstore
02.2007 - 03.2010
Secondary School Certificate Examination -
Islamic High School
09.1997 - 06.2004
Primary School Leaving Certificate -
Classical primary school
06.1989 - 09.1996