Ibrahim Al-Mamun
Cambridge,Cambridgeshire
Summary
Highly motivated IT enthusiast and problem solver, and a Cyber Security Student in my 2nd year. I define myself as an initiative, critically thinking person, capable of achieving any tasks related to Business and IT while finding joy in making others smile and making their days. I am an experienced Support Rep and sales Advisor with a history of working in the retail and IT industry providing first-hand support to primary schools, skilled in the configuration and maintenance of various software, networking, hardware and operating systems. I am also a people person who is well-versed in law and human psychology in business. Returning from a career break after backpacking for a year while taking my studies remotely to develop myself as a person.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
IT Engineer
Maclean Data Comms Ltd
Leicester
08.2019 - 05.2021
- Providing on-site technical support at primary schools in Leicester with IT systems
- Regularly, I worked with Server 2012/16, active directory, account administration, web filtering, firewall, Office 365, networking, system configuration, data storage, recovery, MDM software and others
- I was solely responsible for all IT inventory while being the first point of contact and dealt with day-to-day issues and various projects in system migration.
- Investigated, diagnosed and remedied diverse hardware issues within fixed service-level agreements.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
Sales Advisor
Office Outlet UK
Leicester
01.2019 - 08.2019
- Analysing personal and business customer needs to recommend the best product for office needs
- Providing customer support and hitting sales targets while maintaining strong and positive customer relations with the brand
- Managing stock efficiently and keeping the branch organised
- Completing sales over the phone for business customers.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
Support Technician / Customer services
MiH Leicester
Leicester
08.2016 - 01.2018
- Forming customer relations, providing customer support and hitting sales targets
- Carrying out repair tasks on Android and IOS devices ranging from software issues, spyware removals, encryption, data recovery and cloning of devices
- Hardware fault assessment, and carrying out appropriate hardware repairs.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
Chief Computing Technician
University of Cambridge
Cambridge
05.2023 - Current
- Contact point for routine IT queries, providing first-line investigation and diagnosis and promptly allocating unresolved issues as appropriate.
- Maintaining accurate records of user requests and outcomes. Delivering IT projects such as implementing meeting room display solutions with full MDM management and AV system upgrades.
- Investigating problems in systems, processes and services and assisting with the implementation of remedies and preventative measures Installing, removing and upgrading hardware and software.
- Identifying and resolving network problems and maintenance tasks and applications following agreed procedures.
- Contribute to the creation of support documentation to reduce support tickets.
- Delivering learning activities to a variety of audiences with a view to the transfer of technical skills and knowledge.
Education
BSc (Honours) - Cyber Security
10.2021 -
Year 2
Certificate of Higher Education - Certificate of Law (LLB)
02.2020 - 06.2021
NVQ Level 3 - Computing and IT
2017 - 2019
Skills
Administration, Analytical
Critical Thinking, Fast
Learner, Problem Solver
Sales, Active Directory, Linux
Networking, Testing, Retail
Negotiation, Relationship
Management, Account
Management, Marketing
Certification
Cisco Networking Essentials, Cisco Cloud Fundamentals, Cisco IT Essentials, CompTIA A+ - Current, CCNA - Current
Timeline
Chief Computing Technician - University of Cambridge
05.2023 - Current
Open University - BSc (Honours), Cyber Security
10.2021 -
The Open University - Certificate of Higher Education, Certificate of Law (LLB)
02.2020 - 06.2021
IT Engineer - Maclean Data Comms Ltd
08.2019 - 05.2021
Sales Advisor - Office Outlet UK
01.2019 - 08.2019
Support Technician / Customer services - MiH Leicester
08.2016 - 01.2018
South Leicestershire College - NVQ Level 3, Computing and IT
2017 - 2019
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