Ibraheem Sultan

My job role entailed the following responsibilities;

• Overseeing all activities of the brand
• Maintaining healthy communication with suppliers
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Increased customer satisfaction by resolving issues.
• Monitored company inventory to keep stock levels and databases updated.
• Led projects and analyzed data to identify opportunities for improvement.
• Resolved problems, improved operations and provided exceptional service.
• Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue.
• Conducted research to analyze customers' behavior, preferences and purchasing habits.
• Wrote engaging and successful marketing, advertising and website copy.
• Maintained high level of understanding of industry standards and trends.

• My job role entailed the following responsibilities;
• Guiding all customer inquiries to a satisfactory conclusion
• To be a proactive employee as policies were changing on weekly basis amid coronavirus
• Being able to continuously meet KPIs to maintain a high level of professionalism whilst de-escalating calls
• Conducts problem-solving and troubleshooting under pressure
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Reached out to customers to offer assistance with account and service issues, as well as propose new service choices.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained and managed customer files and databases.